Registration Support Specialist

Orthovirginia Registration Support Specialist

At OrthoVirginia, you're part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia's largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment.

With more than 159 physicians in over 35 locationsincluding Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton RoadsOrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive.

Join us and become part of a trusted network committed to excellence in orthopedic care.

The Registration Support Specialist ensures efficient and effective registration operations, providing on-site job training to new team members and floor support to staff in need of assistance with registration tasks.

This role involves supporting the registration desk, verifying insurance, collecting co-payments, and performing other essential administrative tasks while enhancing team performance through specialized training and task coordination.

Primary Functions & Responsibilities:

• Ensure proper operational procedures are up-to-date and followed.
• Job training for new team members utilizing standard workflows developed through operations.
• Including Workqueue, InBasket, fax queues, and referral management.
• Audit work queues and competencies, identify trends to enhance efficiency and quality, and assist in rolling out standard workflows as developed, including any location-specific workflows.
• Assist and support the registration desk, including scheduling patient appointments, updating patient information, verifying insurance, obtaining authorizations, and collecting co-pays.
• Serve as the point of contact for escalated issues, including on-site escalations, InBasket management, and workers' compensation claims.
• Assist the clinic manager, registration manager, or operations manager with handling deposits, petty cash, and cash drawers in a collaborative manner with the Clinic Manager, Registration Manager, or Operations Manager.
• Assist with callouts and coverage when staff are out of the office.
• Assist with resolving billing questions and concerns.
• Ensure excellent customer service through effective communication with patients, providers, and staff.
• Assist with drafting flexible work schedules, including evening and weekend clinics.
• Demonstrates the ability to adapt to varying work hours and schedules to ensure adequate coverage during peak times, emergencies, or staff shortages.
• Serve as a project advocate to generate enthusiasm and excitement for the change.
• Perform additional responsibilities as assigned.
• Compliant with all federal and state statutes, including OSHA. Compliant with all AAAHC (Accreditation Association for Ambulatory Health Care) Standards and OV Policies.

This organization participates in e-Verify. Esta organizacin participa en e-Verify.