Systems Support Engineer

Systems Support Engineer

We are seeking a Systems Support Engineer to provide postdelivery support for complex, custom test systems. In this role, you will handle technical support requests, troubleshoot unexpected system behaviors, and coordinate resolution efforts across engineering teams and with the customer. You will be the voice of the customer, ensuring their needs, technical feedback, and insights help drive continuous improvement across the organization. This role requires strong problem-solving skills, technical expertise across hardware and software, and the ability to operate independently in fast paced, customer facing environments.

Support site acceptance testing, commissioning, training, and startup activities

Serve as the voice of the customer, communicating issues and insights to product and business teams

Provide first-line technical support, coaching, and training to customer personnel

Own issues through resolution: troubleshoot, reproduce, document, and coordinate cross-functional support

Participate in engineering project meetings, providing design-for-serviceability feedback

Maintain accurate system documentation and reporting

Support on-site service, repair, and installation of company systems and products

Participate in customer installation and training programs as needed

Deliver post-deployment consulting to maximize system uptime and usage effectiveness

Bachelor's or master's degree in computer engineering, Computer Science, Information Systems, Systems Engineering, Electrical Engineering, or equivalent experience

7+ years of relevant industry experience, including customer-facing roles

DoD Secret Clearance or ability to obtain one

Strong understanding of test engineering, electronics, and computer architectures

Experience with high-level programming languages (LabVIEW, TestStand, C/C++/C#)

Ability to lift/pull up to 40 lbs. of test equipment

Experience developing automated test software using PXI chassis, and interfacing with:

Analog & digital I/O cards

DMMs, oscilloscopes

NI switching and signal routing

DAQ systems, power supplies

RF analyzers and power sensors

Knowledge of hardware interfaces (GPIB, USB, Ethernet, serial protocols)

Understanding of measurement error sources

Selection of proper test & measurement instrumentation

Ability to interpret schematics and wiring diagrams

Hardware/software system integration experience

Bill of Materials (BOM) creation and review

Familiarity with CAD and PCB design tools

Statistical data analysis (Cp, Cpk, GR&R)

Cable harness design

Comfortable working across varied teams: technicians, engineers, program managers

Experience with Testeract

Experience with SystemLink

Background in the defense industry

Cross-platform (Windows/Linux) development experience

NI LabVIEW Certification

Training Period (First 2–3 Months)

70% on-site in Austin, TX (onboarding, STE design/build)

30% remote (Teams meetings, NI tool training, customer introductions)

On-Site Support Period (12–18 Months, with possible extension)

80% on-site in Huntsville, AL at the customer facility

20% remote and/or travel to Austin, TX for additional STE onboarding.