Financial Customer Service Representative

Financial Customer Service Representative

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

TaskUs people first culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What can you expect in a Financial Customer Service Representative role with TaskUs:

In an Inbound Call Center setting, the Financial Customer Service Representative will create exceptional member service experiences by maintaining a professional demeanor and troubleshooting, decision-making support, and ensuring quick and accurate resolutions for members and prospective members regarding their financial well-being.

Minimum Qualifications:

• High School Diploma or equivalent mix of education and experience is required.
• Previous customer service experience required.
• Six months as Member Care Representative 1 or previous Digital Services experience required.
• Additional training or experience with technical support or troubleshooting online and mobile banking issues is preferred.
• Call Center or Banking experience is a plus.

Work Location / Work Schedule / Travel:

• This position is fully remote and equipment is provided.
• The Hours of Operation for the role are 8am-8pm 7 days a week, The work schedule offered will be within these hours and with 2 consecutive days off.
• No travel will be required for the role, with the exception of Equipment/Hardware Pickup at your nearest TaskUs Site.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.