Call Center Representative

Make a difference with every call. Join the Ripco team! Are you passionate about helping people and delivering exceptional service? Ripco Credit Union is looking for a friendly, motivated, and member-focused Call Center Representative to join our team As a Call Center Representative, you'll be the first point of contact for our members, providing support by phone and other digital communication channels. You'll help answer questions, offer solutions, and create positive experiences that reflect our commitment to an Attitude of Excellence . Why Ripco? At Ripco Credit Union, we've been serving our members, employees, and communities since 1932. We believe that happy employees create exceptional member experiences, which is why we foster a supportive team environment and invest in our people. What You'll Do Assist members with questions regarding accounts, products, and services Provide outstanding member service through phone and electronic communication Identify member needs and recommend appropriate solutions Maintain accurate records and follow established procedures Contribute to a positive and collaborative team environment Competitive pay Health, Dental, Vision, Life, and Accident Insurance Short-Term and Long-Term Disability Insurance 401(k) & Profit Sharing Plan Paid Time Off and Paid Holidays Fitness Membership Reimbursement Education and Professional Development Opportunities Supportive and rewarding work environment Location: Any of our three locations Rhinelander WI, Eagle River WI, or Minocqua WI Schedule: Full-Time, Monday through Friday, with rotating Saturday coverage in Rhinelander Requirements High school diploma or equivalent Strong communication and member service skills Professional demeanor and positive attitude Financial industry experience preferred but not required #J-18808-Ljbffr