Field Service Supervisor

About this role Supervises a team of entry to intermediate level Field Service professionals or supervisors of Field Service Technicians. Manages day‑to‑day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management. Responsibilities Direct connection to the Technicians, Union connection and onboarding Maintain relationship with Union SME for Tech Quoting and drive ops selling charge Training and development schedule, Onsite training Fleet, Site visits, jobsite QA Customer engagement Work with Service Coordinators on daily and extended schedule PM Plan Review for renewals and new contracts Daily time entry approval, Weekly payroll and issue resolution Site / Safety Inspections Required Qualifications High School Diploma or GED 5+ Commercial HVAC system knowledge and components 5+ years Management experience dealing with Service Technician and customers. Must have a valid drivers license and be insurable by Carrier Benefits Health Care benefits: Medical, Dental, Vision; wellness incentives Retirement benefits Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation Disability: Short‑term and long‑term disability Life Insurance and Accidental Death and Dismemberment Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account Tuition Assistance Pay Range The annual salary for this position is $98,750–$138,250. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. Carrier EEO Statement and Accommodations Process Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at View email address on click.appcast.io. We will make every effort to meet your needs in accordance with applicable laws. #J-18808-Ljbffr Carrier