Director, Cash Post & Credit Resolution

OverviewThe Director of Cash Posting & Credit Resolution leads cash application and credit balance resolution, including remittance intake, payment posting, unapplied cash management, correspondence routing tied to posting exceptions, and patient/insurance credit resolution for the healthcare system. This leader drives accurate bank-to-system-to-general ledger (GL) reconciliation reduces cash-topost cycle time, and improves cash conversion through standard work, automation, and disciplined controls. The Director partners closely with Treasury/Finance, Billing/Follow-Up, Denials, Patient Access, Compliance, and IT to strengthen posting accuracy, maintain audit-ready refund/recoupment processes, and adapt workflows to evolve payor/regulatory requirements. QualificationsEducation: Bachelor's degree in Healthcare Administration, Business Administration, Finance, Management, or a related field strongly preferred. A formal degree may be substituted with 10+ years of direct, hands-on revenue cycle and supervisory experience.• Experience: Minimum of 5 years of progressive healthcare revenue cycle experience with a four-year degree.• Minimum of 4 years of leadership experience managing hospital and/or professional billing operations with a four-year degree.• Demonstrated experience with Epic and revenue cycle technologies.• Proven success leading large teams through organizational change and process improvement initiatives.• Epic Revenue Cycle Certification preferred.• Enterprise payments and remittance operations expertise.• Strong proficiency in reconciliation and accounting integration, including:Bank-to-system reconciliationSystem-to-general ledger (GL) reconciliationFinancial transaction accuracy and oversight• Extensive knowledge of:Credit balance managementRefund processingRecoupment practicesRelated compliance requirements• Demonstrated performance management discipline, including:Key Performance Indicators (KPIs)Operational cadenceAccountability measures• Strong leadership skills with the ability to manage, develop, and motivate teams.• Proven change leadership capabilities with a continuous improvement mindset.• Excellent communication and interpersonal skills.