Customer Success Manager - Healthcare

Default GeBBS Healthcare Solutions

Job Description
Job Description
Description:
Customer Success Manager - Healthcare
Remote (United States)
GeBBS Healthcare Solutions is a leading provider of Revenue Cycle Management (RCM) and Risk Adjustment services, helping healthcare organizations optimize operations, improve financial performance, maintain compliance, and enhance the patient experience. Recognized as a KLAS® Top Performer, GeBBS combines innovative technology, industry expertise, and a commitment to excellence to deliver measurable results for clients across the healthcare industry. We are dedicated to being a trusted healthcare partner by upholding the highest standards of quality, information security, and compliance.
At GeBBS, we foster a collaborative and growth-oriented culture where employees are empowered to develop their skills, advance their careers, and make a meaningful impact in transforming healthcare.
Serve as the primary point of contact for assigned healthcare clients.
Build and maintain strong client relationships that drive retention and satisfaction.
Lead regular business reviews to discuss KPIs, operational performance, and strategic initiatives.
Partner with Operations, Sales, and Leadership to ensure exceptional service delivery.
Analyze performance metrics and recommend process improvements.
Identify opportunities to expand services within existing client accounts.
Support renewal conversations and contribute to business growth initiatives.
Requirements:
Your Expertise
3–5+ years of healthcare Revenue Cycle Management (RCM) or healthcare services experience .
Strong knowledge of billing, coding, claims management, accounts receivable, and the U.S. healthcare revenue cycle.
Experience managing complex healthcare client relationships.
Proven success supporting account growth, renewals, or business development.
Strong analytical, presentation, negotiation, and communication skills.
Experience collaborating with cross-functional teams, including Operations, Sales, and Executive Leadership.
Preferred Qualifications
Bachelor's degree in Healthcare Administration, Business, or a related field.
Experience in an RCM outsourcing, healthcare BPO, or consulting environment.
Experience working with offshore delivery teams.
CRCR certification and EMR platform knowledge are a plus.

Vacancy posted a month ago

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