Network Development Specialist

Position Summary

Responsible to recruit and maintain the DDVA participating dentist networks in Central Virginia. Responds to requests for dentist recruitment from other Delta Dental Member Companies, Marketing and Sales staff and performs other targeted recruitment as directed. Conducts orientation meetings with new provider offices, including new office support and walk through. Represents Delta Dental at a wide variety of meetings and conferences. Coordinates provider seminars and DDVA sponsored continuing education courses throughout the state, including provider notification, facility requirements, identification of seminar topics and procurement of speakers.

The candidate for this position will need to reside in the Central Region of Virginia.

Essential Functions

• Meets goals for network size in identified areas of the state
• Maintains reports for network analysis that includes provider information such as location/s, assisting with the identification of multiple providers in multi-office locations for the credentialing process; maintains good working relationships with dental offices for retention and other information on an as needed basis
• Works with the Dental Director for targeted provider recruitment in specific areas and for specific networks (i.e. PPO and DeltaCare)
• Provides web support training.
• Connects provider offices with Internal Liaison staff or departments to address more technical or complex claims related questions providing follow-up to ensure issue resolution
• Conduct orientation meetings with new participating providers
• Identifies dental practice trends and uses information to maintain and/or expand network
• Represents DDVA at state meetings and conferences
• Identification of key dental meeting sites dates coordinating exhibit booths at events
• Works with Dental Director, plans, schedules and coordinates DDVA sponsored continuing education courses for dentists and auxiliary staff
• Develops provider specific educational power point presentations for providers and related groups
• Meet deadlines for submitting expense reports and other internal reporting
• Maintains travel expenses within established annual travel budget. Variance of travel exceeding budget or other budget variances discussed in advance

Qualifications/Education/Experience

• Requires education equivalent to Associates Degree with Bachelor's Degree in a related field preferred.
• Requires a minimum of five years' experience working in the dental, healthcare or insurance industry.
• Must have some experience working in a sales or service position.
• Requires strong interpersonal communication skills with the ability to sell or influence.
• Requires excellent customer service and follow-up skills.
• Experience with Microsoft Office Suite or similar products (word, excel, power point) and the ability to use database reporting and analytics.
• This position may require travel using personal vehicle. Valid driver's license is required.
• Demonstrated experience leading people and getting results through others.
• Ability to think and plan strategically for organizational success.
• Strong interpersonal and communication skills

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop; talk or hear. Use of hands is required for such technological devices such as a computer, telephone and others. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. The employee will be required to travel (sometimes long distances) to attend required meetings.
• Work environment: The work is limited to the office environment with occasional trips to other office facilities or locations necessitating walking outdoors or driving. The noise level in the work environment is usually minimal.

Total Rewards Philosophy

At Delta Dental of Virginia, we believe that More Smiles and Healthier People starts with our own team members. Our mission to create healthy smiles in the community is only possible when the people behind that mission feel supported, valued, and set up to thrive. We offer competitive base compensation and our robust benefits package is a true reflection of our values, because we believe everyone deserves a healthy smile, starting with our own team. The salary range for this role is $70,000 - $85,000 annually. This range reflects base salary only; additional bonus and incentive opportunities are available. Placement within the range is commensurate with the skills, experience, and contributions each candidate brings to the role.

Benefits that Matter

We believe investing in our people is central to fulfilling our mission. Here's how our Total Rewards Philosophy is reflected in the benefits and support we offer eligible team members in addition to base salary:

• Annual Incentive Plan opportunity available to all team members, empowering you to share in our success
• Comprehensive health coverage including Medical, Dental, Vision, Pharmacy, Life, and AD&D insurances
• 24/7 On-Demand TextCare: Fast, text-based access to board-certified medical providers for you and your loved ones. Available anytime, anywhere, with responses in under five minutes.
• A robust 401(k) program with company matching and annual discretionary Profit Sharing contributions
• Flexible hybrid/remote work options available for most roles
• Generous paid time off programs including holidays, Paid Time Off (PTO), Volunteer Time Off (VTO), and an extra day off to celebrate your birthday
• Employee Assistance and Health and Wellness programs, including an onsite fitness center for team members working onsite
• Voluntary Benefits such as Critical Illness and Accident coverage, Pet Insurance and Legal Resources
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to support your financial wellbeing
• Professional development, Tuition Reimbursement, and Educational Assistance programs to fuel your growth
• A culture where your work contributes to healthier communities and more smiles every day