Night Auditor (PT $25 per hour)

Night Auditor

At Tetherow we energize and inspire our members and guests to live, explore, play and connect, and we encourage the same for our team members. We know our team members are our greatest ambassadors and are critical to our success, and we take pride in providing a beautiful environment where they can learn, grow, and thrive while working together to deliver an exceptional experience. We invite you to explore a career with us and join in the fun!

Who You Are...

• You are energetic, inspiring and adventurous
• You love to have fun while you're at work
• You enjoy going above and beyond for your team and guests
• You have strong organizational skill with the ability to multi-task in a fast paced
• You work well independently, and in a task-oriented, team environment, developing constructive and cooperative working relationships with others and reinforcing them over time
• You love meeting new people and making them feel welcomed
• You have excellent communication and listening skills
• You have a minimum of two years of customer service experience, ideally at least one year in hospitality/hotels or resort
• You are proficient in Microsoft Word, Outlook and Excel
• You have a high school diploma or equivalency degree
• You are available to work overnight schedules, including weekends and holidays

What You'll Do...

• Verify payment for stay including incidental costs by obtaining credit card information
• Completion of end-of-day processes, including closing and balancing all room accounts, counting and balancing cash and credit card receipts, and balancing direct bill and house accounts
• Verify and balance department vouchers including golf, membership, food & beverage, special events, fitness center and other departments as necessary
• Run trial balance reports, reconcile all settlements and revenue information, investigate or analyze out-of-balance situations and make adjustments or corrections to accounts as needed
• Cover front desk operations and switchboard, answering incoming calls within three rings with appropriate greeting
• Greet guests warmly and provide guests with appropriate room assignments, room keys, and directions to the rooms while up-selling when appropriate
• Assist guests with issues and complaints with empathy and a focus on guest satisfaction; use supervisor support when necessary
• Communicate current knowledge of local area, attractions and events to guests
• Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments due
• Provide feedback to day shift on all current and pertinent information.

Benefits & Extra Perks!

• 401(k) plan with Company Match
• Golf Privileges
• Discounts at Tetherow restaurants & Golf Shop
• $8 Employee breakfast & lunch meals
• Employee referral bonuses
• Work in one of the most beautiful settings in Central Oregon