Customer Service Specialist - FL

Job Summary We are looking for energetic individuals who are interested in providing our clients with excellent customer service from a secured home office and who want to help schedule healthcare appointments. Availability View email address on click.appcast.io is available in: AL, FL, GA, MD, MS, NC, ME, PA, VA, TX, UT. Please check back later for availability in your state. Requirements Must speak English & Spanish fluently. Physical Requirements Ability to remain in a stationary position for prolonged periods while working at a computer Ability to communicate effectively with customers over the phone and via email or live chat Must be able to perform repetitive tasks, such as typing, with attention to detail Technical Requirements High-speed DSL or cable connection, rated at least 10 MB download speed and 2 MB upload speed Dedicated home office space, free from distraction, with a door that can be closed and locked; you must provide a picture of this space A personal desktop computer running a licensed version of Windows 10 or higher (Windows 11 preferred), with 8 GB of RAM, Core i3 processor or better; laptops are not eligible for the program A 19″ flat panel monitor (minimum); multiple displays recommended and preferred A webcam for training, compliance and collaboration purposes A wired network connection (wireless is not permitted) A USB headset with noise and echo cancellation for VOIP (Recommended brands: Plantronics, Logitech, Jabra, Sennheiser, Surf Onn, Discover, Microsoft LifeChat Series) A modern mobile phone (iOS or Android) that can be used for multi‑factor authentication; must have iOS 17 or greater, or Android OS 12 or greater. Apple or Samsung brand preferred Benefits Everyone needs time to relax and enjoy life. XACT offers a paid time off (PTO) program that allows team members to earn time they can use to unwind and enjoy life outside of work. Although we’re open 24 hours a day, we believe in flexible scheduling that integrates work into your life. Set schedules, split shifts, and on‑demand shift availability are just a few of the options we offer. Full‑time team members are eligible to join the company group plan through United Healthcare, once eligibility requirements are met. Dental insurance through Sun Life is available to eligible team members. We offer low- and high‑benefit plan options. Vision insurance through VSP is available to eligible team members. Supplemental products through Allstate, including accident, disability, and other coverage choices, are also provided. Our call centers feature employee lounges, quiet spaces, and cozy places to work, and we provide safe, comfortable working environments designed with your well‑being in mind. As a team member — not an independent contractor — you can count on us for support. Whether you’re working in our contact centers or from your home office, we’ll equip you with the tools, technology, and 24×7 support you need to succeed. #J-18808-Ljbffr