Principal Product Designer

Principal Product Designer Copado is hiring a Principal Product Designer to join the Copado Design team. Copado is a Salesforce Native DevOps Platform that streamlines the DevOps lifecycle for admins, release managers, Salesforce developers, and more so that they can bring more value to their organization with Salesforce. In this role, you’ll have an opportunity to shape the future of the Copado Product Experience, shaping the product design and user experience of our Copado platform while collaborating with Product, Engineering, and Marketing teams. You’ll lead the charge in designing and communicating the product vision — leveraging expert level UX and UI design skills, storytelling, customer journey mapping, thought leadership, and empathy. Comfortable with ambiguity, you’ll thrive at the intersection of product design, conversation design, systems thinking, competitive research, information architecture and more. From concept to final mockup, you’ll shape the user experience through storyboards, user flows, journey maps, wireframes, prototypes, and more — translating user needs into thoughtful and compelling designs and a vision teams can rally around. Experience / Skills Required 7+ years of experience designing and delivering products from start to finish as part of a cross‑functional team Experience designing for DevOps Use Cases, Salesforce experience preferred. Deep understanding of user‑centered design methods and best practices Demonstrated desire to continually improve The ability to thrive in a fast‑paced, collaborative, agile environment while producing great design work on tight deadlines The ability to explore ideas, persuade others, and build consensus on fast‑moving projects with varying degrees of ambiguity Self‑motivation; ability to produce results both independently and as part of a team Strong communication and active listening skills, with an ability to build and develop close, trusting relationships Experience using multiple approaches, including analytics and user research, to drive decisions and develop product iterations Ability to distill and reframe problems, then define a framework for resolution, generating clear, elegant solutions for complex challenges Systems thinking; ability to step back and see a project’s larger ecosystem, with a focus on solutions that improve not just one feature but the entire user flow Demonstrated behaviors, attitudes, actions, and judgments that inspire employees to follow and other leaders to trust Expert knowledge of current design tools such as Figma, along with an ability to quickly learn new tools as they emerge Experience developing software that is global in reach, universal in design, and designed for users of multiple languages and abilities Experience designing and thinking in design systems, not just single‑purpose apps An internal compass that points toward ethics and equality, and the conviction to speak up when we veer off course Experience with DevOps tools, methodologies, and user personas and their jobs to be done. BA/BS or MA/MS in a design‑related field, or equivalent experience Responsibilities Using documentation, reviews, and presentations, communicate clear and compelling ideas to a wide range of key stakeholders Serve as a bridge connecting design, product, engineering, and marketing teams across product areas and promoting consistent and delightful experiences. Work closely with product managers, engineers, and the voice of the customer to create a vision for the product area Generate detailed final design specs that inspire accurate developer builds Work with developers and quality experts to deliver a polished final product Promote and educate others on new interface guidelines and design patterns Mentor design staff on design for outcomes versus outputs. Drive experimentation with AI tools and prototypes Set the vision for a product’s creative identity, articulate it clearly and convincingly, and guide the team through its implementation Creates inclusive designs for all users. Advocates for accessibility, encouraging product and engineering management to prioritize accessible features and bug fixes #J-18808-Ljbffr Copado