Estimator

The Auto Collision Repair Estimator is a skilled hourly/commission position that must be an experienced professional in all aspects of repair planning and proficient in managing most insurance company direct referral programs. Job Duties/Responsibilities: * Perform all assigned responsibilities according to the Company Standard Operating Procedures. * Greet customers promptly and professionally, assess their needs, and deliver customer service excellence. * Ability to capture potential business from walk-in or call-in customers by instilling confidence and trust in our company's abilities. This involves being well-versed in our certifications and insurance partnerships. * Prioritize jobs based on type of repair and expedite express repairs for cycle time efficiency. * Inspect, analyze, and evaluate damaged vehicles to create accurate repair estimates. * Ability to properly identify prior damage through check-in photos and pre-scanning the vehicle. * Ensure maximum profitability by proper application of labor resources, sales mix, and ensuring repair vs replace. * Inform customer about the repair process, insurance claim and payment procedures and expected delivery date of repair. * Function as a primary point of contact for customers, keeping them informed throughout the repair process; ensuring notes in the file are accurate and complete. * Write a comprehensive auto body collision repair plan after disassembling the vehicle. * Ensure repairs adhere to OE standards, DRP part choices, refinish guidelines and ADAS requirements for calibrations and scanning. * Verify quality is checked at each stage of the vehicle repair process. * Source, order & receive parts according to insurer and company guidelines. * Ensure accurate final bill and estimate accuracy; sublet posted, all supplements are noted including customer authorizations and parts listed correctly per DRP guidelines. * Deliver the vehicle to the customer going over the repair, the paperwork and ensuring all final payments are collected. * Ensure all documentation is scanned into the CCC one file: check-in sheet, estimate, adjusted sheets, invoices, payments, and final bills. * Maintain an accurate CCC Calendar and review inbox items and DRP portals daily. * Cultivate strong relationships with DRP, Fleet and Dealer partners, meeting performance metrics and standards. Key Performance Metrics: * Achieve monthly and annual sales goals as specified by the shop manager. * Ensure profitability with Gross Profit of 45% or higher. * Maintain and Ensure Carrier Performance, including State Farm RPM at 700 or higher. * Customer Service Index Score 90+ for keeping the customer informed, on time deliveries, return rate and Net Promoter Score. Surveys should be a minimum of 40% taken monthly. * Cycle Time efficiency should be less than the state average. * Maintain $0 accounts receivable over 31 days and clean files that are ready to close at delivery. Skills/Qualifications: * I-CAR certification is preferred. I-CAR Pro-Level 1 certification is mandatory within 90 days of employment. * A minimum of 3 years of experience in DRP writing is essential. * Strong relationships with insurance providers are crucial to the success of this position. * Knowledge of metal/refinish replacement and repair techniques. * Proficient with both Mitchell and CCC estimating systems, ERAC and DRP management systems. * Demonstrates excellent verbal and written communication abilities. * Interacts effectively with co-workers, customers, and insurance representatives. * Applies organizational skills to maintain consistency, and efficiency in repair planning process. * Adheres to the company's non-disclosure and confidentiality policies concerning customer information. Compensation details: 70000-125000 Yearly Salary PI9bc8e1245732-29400-40657759