Front Office Manager

Front Office ManagerPyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.Welcome to The Colony Hotel in the picturesque setting of Maine, proudly part of the Pyramid Global Hospitality portfolio. Offering 140 charming guest rooms and 10,000 sq ft of versatile meeting space, The Colony Hotel is more than just a place to stay—it's a coastal retreat that seamlessly integrates comfort with career opportunities. Nestled along the scenic coastline of Maine, The Colony Hotel embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at The Colony Hotel, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands the unique charm of Maine while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development amidst the coastal beauty of Maine!What you will have an opportunity to do:Front Office ManagerParticipates in the development of business strategies which are aligned with the overall objectives of the hotelDevelops and implements strategies for front office, bell staff, concierge, reservations, van service, etc. that support achievement of the hotel's goalsMonitors status regularly and adjusts strategies as appropriateManages the operation of the front office and related areasCreates the first impression by supervising the door, bell, van service, concierge and front office areasDevelops and implements processes and procedures for assigned departments which support achievement of service and financial goalsAssists with the preparation of annual budget; monitors achievement of budget and takes corrective steps as appropriatePrepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotelCreates rooms forecast weekly and 30/60/90 days outAnalyzes business forecasts and schedules accordinglyEnsures front desk handles billing and cash in accordance with hotel's standardsPlans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping, Maintenance and other departmentsLeads weekly rooms revenue meeting with AGM, GM, DOS, and othersCreates 100% guest satisfaction by providing employees with the training and resources they need to maximize employee engagement and deliver CARE! Service and teamworkCommunicates and reinforces the vision for CARE! service to employeesEnsures that employees provide CARE! genuine hospitality and teamwork on an ongoing basisUses teamwork to support guests and employeesSeeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel servicesProvides employees with the tools, training and environment they need to deliver CARE! service and teamworkDevelops and implements strategies and practices which support employee engagementRecruits and selects qualified candidatesProvides employees with the orientation and training needed to understand expectations and perform job responsibilitiesCommunicates performance expectations and provides employees with on-going feedbackProvides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potentialWhat are we looking for?Someone with at least 5 years experience leading a Front Office team in a service focused hotel or resort environmentSomeone with strong Computer skills, and experience with PMS systemsSomeone available to work a flexible schedule to include mornings, nights, weekends and holidaysSomeone with excellent verbal and written communication skillsSomeone with the ability to work in a fast-paced settingSomeone with a strong desire to lead by example and make a positive impact on other peopleSomeone with an outgoing and engaging personalitySomeone with the stamina to be on their feet for extended periods of timeCompensation: $25.00 - $30.00Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.