Market Delivery Associate

Market Delivery Associate

Starting Pay Rate: $18.20 an hour

Shifts: 7am - 6pm or 10am - 9pm: 4 10-hour workday with 2 consecutive days off and 3rd day off is nonconsecutive

Job Summary:

Market Delivery Associates (MDAs) are responsible for utilizing our Home Delivery processes to solve inquiries/issues and maintain customer satisfaction. MDAs process orders and fulfill customer needs to ensure customer satisfaction. Additional job responsibilities include the following:

• Customer service
• Home Delivery process execution
• Multitasking
• Problem solving
• Documenting using MS Office and other systems
• Listening and resolving conflicts and concerns
• Processing customer orders and adjustments
• Escalated customer concern resolution
• Working alerts and queues
• Inputting customer claims into the claim portal system

Essential Functions:

• Responsible to support delivery operations from internal and external customers.
• Communication with customers to obtain feedback for improving customer in home delivery experiences, assist in problem solving in creating brand loyalty and lasting customer relationships.
• Ability to deliver business results and handle multiple tasks in a fast-paced environment.
• Knowledge of Home Delivery XDT operations.
• Market Delivery Associate will be assigned daily tasks such as working alerts and queues, process customer order changes and utilize multiple order management systems.
• Customer management responsibilities included customer escalated issues and Executive Care opportunities to provide immediate resolutions and solutions.
• Interactions with 3PL service providers, Lowe's Supply Chain functional teams, Lowe's distribution nodes (BDC, RDC, etc.) and store operations.
• Effective problem solving, change adoption, team orientation and empowerment skills.
• Builds and maintains business relationships with Retail and Lowe's Pro partners.
• Possess good oral, written skills and knowledgeable utilizing Microsoft office applications.
• Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving In Home Customer Delivery experience.
• Work cases as assigned through case management system to ensure all customer issues can be resolved. Escalate issues appropriately to management as needed.
• Teamwork - works cooperatively with others to accomplish joint tasks and common delivery objectives. Contributes to positive environment, fosters collaboration and tangible contribution.

Minimum Requirements:

• High school diploma or equivalent
• 1 year of directly related experience