Medical Assistant

Medical Assistant

The Medical Assistant (MA) is an essential member of the clinical team in a fast-paced podiatry practice, supporting providers in delivering high-quality patient care. This position is part of a structured Tiered Medical Assistant Program designed to strengthen clinical skills, promote professional development, and support long-term career growth while ensuring consistency and efficiency across all clinic locations.

We are seeking a motivated Medical Assistant to join our team. This role offers increasing levels of responsibility over time through a defined MA Tier structure, based on skill, experience, performance, and demonstrated competencies. Medical Assistants are assigned to Tier 1, Tier 2, or Tier 3 and may advance or be reassigned through formal performance evaluations and ongoing managerial review.

The MA Tier Program is designed to:

• Standardize Medical Assistant responsibilities across the organization
• Improve consistency and efficiency in patient care delivery
• Support structured career growth and skill advancement
• Ensure accountability through measurable performance expectations
• Enhance patient experience and clinical outcomes in podiatry care

Core Responsibilities (All MA Levels):

• Participate in morning clinical huddles
• Prepare, stock, clean, and sanitize exam rooms and equipment
• Update patient schedules, room assignments, and visit status in real time
• Navigate electronic medical records (EMR), including encounters, notes, and documents
• Enter patient histories (HPI), past medical history, medication reconciliation, and vital signs
• Communicate physician orders and provide patient education materials
• Prepare work/school notes, letters, and clinical documentation
• Obtain informed consent for procedures and durable medical equipment (DME)
• Notify appropriate staff of OTC product or DME purchases
• Complete requisitions for labs, pathology, imaging, and referrals
• Clean and sterilize instruments and equipment following infection control protocols
• Maintain communication with providers and clinical team members
• Track and manage inventory and supply flow
• Perform Diabetic Foot Exams
• Participate in clinical testing programs (e.g., QuantaFlo, Safe Balance) when available

Performance Evaluation and Advancement:

• Performance evaluations are conducted annually, with monthly check-ins between the MA and manager.
• Evaluations assess clinical competency, productivity, communication, and adherence to policies
• Advancement or reassignment between tiers is based on demonstrated performance and skill mastery
• Employees on a Performance Improvement Plan (PIP) or disciplinary action are not eligible for advancement or pay increases during that period
• Failure to meet tier expectations may result in reassignment to a lower tier and adjustment of compensation to the initial program level

Bonus Compensation Program:

All Medical Assistants are eligible to participate in the OTC Bonus Program and may earn additional compensation for qualifying sales:

Compliance Expectations:

• Follow OSHA, HIPAA, and infection control guidelines
• Maintain strict patient confidentiality
• Adhere to clinical safety protocols and scope of practice
• Comply with all organizational policies and procedures

Benefits:

• 401(k)
• AD&D insurance
• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Employee assistance program
• Health savings account
• Life insurance
• Paid time off