Shift Manager

Retail Shift Manager (Lead Pawn Broker) Responsibilities You will provide outstanding customer service and build solid relationships with customers, all while promoting sales and making deals for a wide variety of pawn items. This is a fantastic opportunity for you to experience career growth in a retail environment that allows you to connect with people in your community and make a positive difference in their lives while leading and influencing Team Members around you through coaching and hands‑on involvement. As a Shift Manager, it will be your responsibility to provide a friendly, courteous, and respectful environment that clearly sets EZPAWN apart from the competition. Duties Processing loans and extensions Coming to jointly satisfactory terms regarding items to be pawned Performing opening and closing store procedures Supervising and coaching store Team Members Career Development Complete the initial 5‑week paid training program and earn a $0.50 raise and transition to Lead Pawnbroker upon completion of the program Enhance your leadership skills through structured leadership training programs Follow the Career Path and apply for a Store Manager in Training position which includes a 12‑week training program to build the foundation to run your own store Qualifications The ideal candidate will possess an engaging personality, solid leadership, strong negotiation talents, and the ability to read and manage customer needs. You should also be highly organized and detail‑oriented, with excellent judgment as well as strong time‑management and prioritization skills. It is also important you display excellent communication and interpersonal skills, as well as the ability to build solid ongoing customer relationships. High school diploma or GED Minimum 1 year of supervisory, key holder, or team/shift lead experience Able to pass a criminal background check and drug test Valid driver's license and auto insurance Adhere to all Company policies, procedures, and regulations Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus Sales background, a plus Bilingual, a plus Benefits Free Health Insurance* Competitive Wages Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance Great Working Hours 401(k) with Company Match Generous Paid Time Off Holiday Pay Store Discount *No cost for TM only medical insurance when selecting UnitedHealthcare Choice Plan. #J-18808-Ljbffr EZCORP