Sr. Manager, Process Management - Global Payment Network

As a Sr. Manager of Process Management, you will lead a team of process managers in delivering flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy‑in from key stakeholders concerning the utilization of process to ensure appropriate execution each time. We are seeking dedicated, disciplined process professionals who excel in a team environment and are experts in process improvement. You must have demonstrated that you can improve company processes in the past, resulting in saving time and resources for the company. You must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. You must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects. You’ll be part of a collaborative, high‑performing group focused on process improvement and operational excellence. The team values analytical thinking, attention to detail, and adaptability. You’ll work closely with stakeholders across the Global Payment Network, with a focus on Settlement and Disputes. Basic Qualifications Bachelor’s Degree or Military experience At least 5 years of experience in Process Management At least 2 years of experience in Project Management At least 2 years of experience in People Management Preferred Qualifications Masters or MBA degree 3+ years of Payments experience 6+ years of experience in Process Management 3+ years of experience in Project Management 4+ years of experience in People Management PMP, Lean, Six Sigma, or Business Process Management certification At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Compensation Chicago, IL: $149,000 - $170,000 McLean, VA: $163,900 - $187,100 Riverwoods, IL: $149,000 - $170,000 Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. #J-18808-Ljbffr Capital One