Provider Network Manager

Role Description

Leidos Health and Services Sector currently has an opening for a Provider Network Manager to work remotely. This is an exciting opportunity to use your experience helping the Military OneSource mission. The Military OneSource Program provides 24/7 support services for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants which includes military service members, their families, and eligible civilians at locations worldwide.

The Provider Network Manager provides overall oversight of the behavioral health counselor provider network. This role:

• Leads, directs, and manages Provider Network Supervisors’ workflows and performance to ensure effective service delivery.
• Uses technical tools and applications to identify trends, issues, and recommendations for process improvements.
• Oversees quality metrics and continuity of services and is responsible for developing, implementing, and maintaining Standard Operating Procedures (SOPs) and workflows to meet or exceed established Service Level Agreements (SLAs) and Performance Metrics.
• Continuously assesses and collaborates to refine service delivery processes and procedures to optimize efficiency and customer satisfaction.
• Monitors participant feedback scores and provider performance measures and develops and tracks provider scorecards to ensure consistent, high-quality, and timely service delivery.
• Monitors the timely and accurate completion of provider documentation and billing submissions.
• Provides mentoring, guidance, and supplemental training to Provider Network Supervisors.
• Fosters strong working relationships with provider network subcontractors and the Leidos program management team through effective communication, collaboration, and partnership to promote a unified, high-performing culture.

Qualifications

• Bachelors’ degree from an accredited university; 5+ years progressive experience working directly with provider relations network specific to behavioral health.
• Experience with network provider recruitment, network gap analysis, provider credentialing and onboarding experience.
• Minimum of five years of supervisory or people management experience in a similar program environment.
• Strong project management skills with demonstrated ability to deliver services within established timelines, budget parameters, and quality standards.
• Strong customer service skills and demonstrated knowledge of call center operations.
• Ability to build strong customer relationships and deliver solutions.
• Ability to exhibit strong business and financial acumen.
• Ability to develop strategy, plan and prioritize work aligned to program/organization goals, and deliver solutions for the business.
• Ability to establish clear responsibilities, processes and accountability measures for your team.
• Ability to build effective teams and talented team members.
• Ability to assist employees in meeting both their career and organizational goals.
• Ability to motivate, drive engagement, vision, and gain trust through honesty, integrity, and authenticity from your team.
• Ability to consistently achieve results under tough circumstances and manage complex situations.
• Proficiency in Microsoft Office applications including Word, Outlook, Excel, as well as web-based research and electronic documentation systems.
• Strong analytical, organizational, and leadership skills.
• U.S. citizenship and fluency in English required.
• Ability to successfully pass criminal history, fingerprint background checks, and credential verification required.
• Ability to maintain and retain suitability investigation and clearance as required.
• Proficient in navigating electronic systems, computer programs, and virtual service platforms.
• This position requires a separate, quiet, private, confidential space to work from, as well as having access to your own reliable high-speed internet hard wired to your home (coax or fiber from the Internet Service Provider (ISP) to your home).

Requirements

• People leader management or supervisory experience.
• Strong background in provider relations, including developing and maintaining a behavioral health provider network.
• Subcontract management experience.

Benefits

• Pay Range: $82,550.00 - $149,225.00.
• The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.
• Additional factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.