Customer Service Representative

Customer Service Representative

Houston, Texas, United States

Builds sustainable relationships and trust with customers, provides information about accounts, products, and services. Generates product quotes and purchase orders; verifies customer orders and order changes; ensures product delivery within applicable service level agreements. Resolves customer order issues; communicates with vendors to resolve problems with timeliness and product quality; ensures customer returns are handled in accordance with company policy. Researches and identifies vendors as necessary to obtain quotes for non-stock items. Coordinates activities with various internal Vallen functional areas to best service client inquiries and requests. Assists with the management of maintaining adequate inventory levels to meet customer requirements. Assists with controlling unnecessary freight expenses and costs. Researches and resolves accounts receivable disputes and/or other customer payment discrepancies. Produces customer activity reports and/or desired metrics as requested; assist with achieving customer KPIs. Assists with preparing customer presentations; may also participate in delivering customer presentations. Introduces new products to assigned customers and identifies upselling opportunities; may also assist with identifying and/or soliciting new business opportunities within assigned area, market, or region. Maintains current and accurate customer records; updates account information as necessary. Follows all Vallen Standard Operating Procedures. Adheres to LEAN & digital operating practices; continuously looks for process improvement opportunities, and ensures worksite is professional, clean and neat at all times. Performs other duties as assigned.