Event Guest Services Representative - Hard Rock Live

Usher Position

The Usher ensures a seamless and enjoyable experience for guests attending live performances. The Usher assists guests with ticketing, providing directions around the theater, and answering questions about the show, all under close supervision. Additionally, this role helps to ensure that the theater remains clean and safety procedures are followed. The Usher's strong customer service skills and friendly demeanor contribute to the overall satisfaction of guests, enhancing their enjoyment of the performance and reflecting positively on the organization.

Essential Functions:

• Assists guests with ticketing and seating arrangements, providing friendly and efficient service to ensure a smooth entry into the venue.
• Handles and processes ticket sales and exchanges under close supervision, accurately recording transactions and maintaining an organized ticketing system.
• Provides clear and concise directions to guests, guiding them to their assigned seats and assisting with any special seating requirements.
• Collects the necessary information from guests, such as feedback forms or surveys, to gather valuable insights and improve the guest experience.
• Communicates important information to guests, such as performance start times, intermission durations, and any venue policies or safety guidelines.
• Assists with inspecting and regulating the seating area, ensuring cleanliness, proper signage, and adherence to safety regulations.
• Monitors and documents any incidents or disruptions during performances, promptly resolving issues or escalating them to the appropriate personnel.
• Maintains a professional and welcoming demeanor, addressing guest inquiries and concerns with empathy and efficiency.

Non-Essential Job Functions:

• Attend seminars when needed.

Education and/or Experience Requirements:

A High School Diploma is preferred.

Additional Requirements (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses/certifications per Federal, State, and Illinois Gaming Board.
• Must successfully pass background check.
• Must be eighteen (18) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.

Knowledge Of:

• Excellent customer service skills.
• Communication skills.

Ability To:

• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Remember details about the shows/venue.
• Follow oral and written directions.
• Read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.