Customer Service Representative II

Customer Service Representative IIThe Customer Service Representative II is responsible for supporting daily sales activities for accounts within assigned industry markets and geographic regions. This position serves as the liaison between customers, the Sales Team, Production, and Logistics while providing industry-leading customer service.Essential Duties and Responsibilities:Provide complete service support to designated key accounts and field sales representatives within an assigned regionProvide excellent service by understanding and proactively handling entire sales cycle, including, but not limited to:obtaining freight estimatesprocessing quotation inquiries and issuing quoteorder tracking (from quote to production through shipment)writing up ordersstock statusfollow-up after shippinginquiring for future needsreturns authorizations and support issuesDaily review of various reports, such as open orders and order acknowledgementPrepare daily/weekly reports for internal and external parties as requiredParticipate in weekly Customer conference calls, as requiredIQMS order entry and editUnderstanding of all Monoflo products, services and their application with the ability to communicate these to customers and prospects.Serve as the main plant contact for Customers and Sales TeamWork with Logistics and Scheduling to prioritize orders in consultation with Customer Service Representative LeadSupport Accounts Receivable in the collection and management of outstanding accountsAssist with qualifying new business from existing customersInitiate outbound telephone and email contact to key target accounts in coordination with Sales ManagersUpdate customer contact information in contact management software on an as needed basisOther duties as assigned by the Supply Chain ManagerAssist Customer Service Representative LeadReport to Customer Service Representative Lead and then Supply Chain ManagerQualifications:High school diploma and three years of customer service experience is required (manufacturing environment experience is preferred)Must be a self-starter with initiative and ability to work independently with guidance and directionAbility to organize and prioritize tasks/projects to meet deadlines; manage several tasks simultaneouslyDetail-orientedMust be very adaptable to manage changes in priorities and take directionGood computer skills including Microsoft Office and Adobe AcrobatFamiliarity with manufacturing ERP systems (IQMS preferred) a plusStrong communication skills – both written and verbalComprehensive Benefits & Perks:Financial Wellness: 401(k) retirement plan with company match and annual/quarterly bonus opportunities.Health Coverage: Medical, dental, and vision insurance.Security: Short-term and long-term disability insurance.Optional Extras: Employee-paid voluntary life insurance and supplemental benefits.Time Off: Competitive PTO, paid holidays, and a company-paid Christmas shutdown.Unique Perks: Raffles for concerts, sports, and entertainment tickets. Locally sourced prize raffles. Monthly happy hours to unwind and connect with the team.Who We Are:Monoflo International, Inc. stands as a prominent provider of innovative and eco-friendly business-to-business reusable packaging solutions. Since our inception in 1973, we've remained a family-owned and operated enterprise, steadily advancing as a premier manufacturer of plastic, reusable transport packaging solutions. While our product range is diverse, our core focus remains unwavering: harnessing cutting-edge technology to produce top-tier products that facilitate seamless product transportation for our clients.We empower our employees to steer their career trajectories, fostering an environment where dedication and excellence are duly recognized and rewarded with avenues for growth. While collaboration is central to our ethos, we emphasize individual accountability and ownership as fundamental drivers of success within our organization.If you're seeking an opportunity to seize control of your daily responsibilities and projects while thriving in an environment where colleagues share a deep pride in their work, seize the moment and apply today!Disclaimer: Monoflo International is an equal opportunity, drug-free employer.