Virtual Electrician

Position Summary HomePro is seeking an experienced Virtual Electrician to join our growing technical support team. In this on-site role, you'll provide expert troubleshooting, diagnostics, and guidance for residential electrical systems, smart home integrations, and related equipment. You will work closely with field technicians, dispatch, and customer service to resolve issues, support installations, and ensure safe outcomes. This position blends hands-on electrical knowledge with strong communication and customer service skills to support both customers and technicians from our office. What You'll Do In-Office Troubleshooting: Provide timely, expert troubleshooting and technical support for residential electrical issues, smart home devices, low-voltage systems, and installation inquiries in an office setting. Field Support Coordination: Support field technicians by diagnosing complex issues, validating findings, and recommending repair steps or parts needed; coordinate with dispatch for efficient scheduling of on-site visits. Customer & Technician Guidance: Communicate clearly with homeowners and technicians to explain diagnoses, safety considerations, and step-by-step solutions in plain, non-technical language when needed. Testing & Verification: Perform bench testing, equipment checks, and verification of components and assemblies to determine functionality and confirm resolutions prior to dispatch. Documentation: Create accurate, detailed records of diagnostic steps, recommendations, parts used, and resolutions in the company CRM and knowledge base. Knowledge Sharing: Contribute to and maintain internal troubleshooting guides, standard operating procedures, and training materials to improve team effectiveness. Safety Prioritization: Identify hazardous conditions, provide immediate safety guidance, and escalate to licensed field technicians or emergency services when appropriate; adhere to company safety policies and local codes. Other duties: Perform additional responsibilities as assigned by management. What We're Looking For Minimum high school diploma or equivalent; technical certification, licensed electrician, or equivalent military electrical experience preferred Proven hands-on experience with residential electrical systems, smart home integrations, or related technical support roles Strong verbal communication and active listening skills; able to translate technical details into clear guidance for customers and colleagues Excellent customer service mindset with patience and empathy when assisting homeowners and technicians Ability to troubleshoot systematically, use diagnostic tools, and prioritize safety when evaluating electrical concerns Comfortable using multiple computer systems, CRM tools, and test equipment while documenting findings Detail-oriented with strong documentation, organization, and time-management skills Dependable team player who can work effectively in an office environment and collaborate across departments Preferred Qualifications Licensed electrician (journeyman or higher) or equivalent field experience Experience with home automation platforms, low-voltage systems, networking, or home security equipment Previous technical support, dispatch, or field service experience Familiarity with local electrical codes, safety standards, and best practices Schedule Full-time, in-office position Monday through Friday, standard business hours; occasional early or late shifts may be required May include participation in an on-call rotation or extended hours during peak demand Physical & Work Requirements Ability to stand, walk, and work in a workshop or office environment; occasional bending or kneeling for equipment access Ability to use hand tools, test equipment, and perform bench work Ability to lift up to 50 pounds occasionally for equipment handling and inventory tasks Comfortable working at a computer for documentation and communication tasks Why Join HomePro? Competitive compensation and benefits package Opportunities for career growth within a leading residential technology and electrical company Supportive, team-oriented culture focused on training, safety, and collaboration Chance to make a meaningful impact by supporting safe, efficient resolutions for homeowners and field teams HomePro is committed to creating an inclusive, gender-neutral workplace. We encourage applicants of all backgrounds and experiences to apply. Job Type: Full-time TX DPS: B09309 - Fire License: ACR-1757869 M#228511 - Electrical: TECL#32568 #J-18808-Ljbffr HomePro