Scrum Master - Remote

Scrum Master

The Scrum Master will provide support across various cross-functional project teams focused on driving the end-to-end digital product lifecycle for features and products improving the overall online experience for the state. The Scrum Master will streamline the scrum processes and standards, coach teams across the organization, and drive a consistent method of work estimation/story point calculations. The work supports the Lead Scrum Master and Digital Product Manager in managing project scope and schedule, project status report, change management, governance, role identification, and business communication with the stakeholders.

Experiences Required for This Role

Project Planning & Management – At least 5 years of experience and use cases with the following:

• Facilitate regularly recurring scrum-of-scrums
• Coach teams and stakeholders in lean/agile practices and mindset
• Coordinate interdependencies across project teams
• Obtain and provide visibility into progress and impediments, escalating where appropriate
• Ensure cross-team alignment to program goals with clear and consistent communication
• Defining project scope and schedule across various digital projects
• Focusing on regular and timely delivery of value and ensuring sprints are completed on-time
• Organizing and leading project status and working meetings
• Ability to write and review detailed documentation (requirements documents, weekly/monthly reports, meeting notes, etc.)
• Communicating plan deviations
• Provide feedback on team resourcing to improve efficiency and reduce bottlenecks
• Championing ongoing process improvement initiatives

Risk/Issue Management & Mitigation – At least 5 years of experience and use cases with the following:

• Identifying and mitigating plans
• Resolving issues to keep the project moving
• Proactively avoiding risks
• Ensuring the team meets required policies
• Making recommendations for continuous improvement

Product Manager Support – At least 5 years of experience and use cases with the following:

• Supporting the Product Manager in managing expectations for project deliverables
• Managing stakeholder communications
• Helping to implement an effective system of project governance

Team Management & Team Building – At least 5 years of experience and use cases with the following:

• Assisting in team development while holding teams accountable for their commitments
• Assigning tasks to individuals and balancing the workload across teams
• Leveraging organizational resources to improve team and individual capacity for project work
• Ensuring team members are fully engaged in the project, making a meaningful contribution, and encouraging a sustainable pace
• Motivating team members

Digital Platforms, Tools and Discipline – At least 3 years of experience and use cases with the following:

• Working with enterprise scale digital platforms specializing in at least 3: omni-channel service delivery, web content management, customer relationship management, identity, and data integration
• Establishing continuous improvement/delivery pipeline to continually improve products post-launch based on customer research and feedback
• Leading documentation and communication throughout the product lifecycle for both technical processes and cross-functional teams affected by new change
• Usage of productivity, communication, and analysis tools to manage iterative delivery, such as JIRA/Confluence, Google Analytics, Git Repository, Microsoft Teams, Microsoft Office (Word, PowerPoint, Excel)
• Experience establishing QA practices utilizing tools such as Xray is desired.

Knowledge, Skills, and Ability

Project Management

• Extensive experience with Jira and Confluence is required
• Experience with Advanced Roadmaps and Work Otter is preferred
• Experience as an Agile Coach is required
• Developing and supporting modern, agile product and project management processes
• Establishing the project environment necessary to operate as a high performing cross-functional team in partnership with stakeholders
• Building and clearly communicating the vision, strategy, roadmap, and resources required for delivery
• Scoping, prioritization, and translation of technical and design tasks into delivery plans
• Government-specific task management is preferred
• Data-driven decision-making

Performance in Complex Situations

• Communication and collaboration with state-wide partners
• Clearing challenges for team members
• Comfort in blazing a path through an ambiguous work environment
• Judgement fitting to the ever-changing environment
• Ability to juggle multiple project workstreams

Service Design Team Building

• Supporting teammates’ skills and behaviors development and delivery
• A balance between strong domain expertise and flexibility
• Prioritization, organization, and triage in an independent environment
• Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment
• Ability to maintain strict confidentiality
• Judgement in dealing effectively and diplomatically with all levels of government staff

Preferred Skills & Qualifications

Other Desirable Skills

• 3 years of user-centered design
• 3 years of user research and analytics
• 5 years of management/supervisory experience
• 5 years of customer relationship management platforms such as Salesforce
• 5 years of web content management platforms such as Sitecore