Sales Support Specialist

Job Description

Job Description

Riverhawk Company, a leading provider of innovative engineered solutions for rotating equipment and industrial applications, is seeking a Sales Support Specialist to support Riverhawk's sales and customer service efforts by assisting with quotations, order processing, customer communications, and administrative functions. This position serves as a key liaison between customers and internal departments to ensure orders are processed accurately and customer requirements are met. The Sales Support Specialist helps maintain positive customer relationships while supporting Riverhawk's commitment to quality, compliance, and customer satisfaction. This is a full time, first shift position (M-F 8:00am-4:30pm.)What You'll Do:Assist with order entry and customer correspondence following the receipt of customer orders.Assist in preparing quotations for price-listed products and servicesRecord information from customer follow-up calls, emails, and interactions within Riverhawk's Customer Relationship Management (CRM) system and other electronic databasesAssist in the preparation and submission of commercial proposals to customers and support customer communications throughout the sales processReview incoming purchase orders to ensure compliance with Riverhawk proposals, pricing, and contractual requirementsRead, interpret, and understand purchase orders, contracts, and customer terms and conditionsEnsure all customers undergo Denied Party Screening in accordance with Riverhawk's Export Control ProceduresCoordinate shipping logistics and work closely with the Shipping and Receiving Manager to support on-time delivery requirementsEnter and maintain customer and prospect information obtained through trade shows, customer visits, and other business development activities within the CRM systemMaintain organized electronic and physical sales records and documentationCommunicate effectively with customers and internal departments to facilitate order processing and issue resolutionAssist with other administrative, customer service, and sales support duties as assignedMaintain confidentiality of customer, pricing, and proprietary business informationComply with all Riverhawk policies, procedures, and quality management system requirementsAbide by safety guidelines established by OSHA, DEC, and Riverhawk Company What We Need: The qualifications below are requirements for the role:A high school diploma or equivalent; Associate's Degree in Business or a related field preferredA desire to work with all employees of the organization Strong attention to detailExcellent verbal and written communication skills with the ability to convey information clearly Employee will have strong computer skillsMicrosoft Office (Word, PowerPoint, Excel, and Outlook) skills requiredERP skills required, Syteline experience preferredFamiliarity using a CRM preferredMust be comfortable speaking with customers on the phoneHighly organized with strong time management skillsA friendly personality and an ability to work with all departmentsHave the ability to multitask and prioritize workload effectivelyA basic understanding of ISO 9001/Riverhawk Quality Policy What you get: Riverhawk Company offers a competitive pay and benefit package for their employees. Below is a general outline of our package:Pay range - $23-26.00/hr (please note that this range will vary based upon factors including, but not limited to, prior experience, knowledge, skill and education as they relate to the position's qualifications)96 hours of PTO and an additional 56 hours of Paid Sick Leave annually for new hires, with additional PTO added after five years of serviceTen paid holidaysDiscretionary bonuses based on company performanceOutstanding medical insurance with a company funded health reimbursement account (HRA) to cover medical billsChoice of two dental insurance optionsVision insuranceImmediate 100% vesting in Company 401(k) Plan with 3% Company ContributionCompany paid short term disability insurance and $25,000 life insurance policy with the option to purchase long term disability insurance and additional life insurance if interestedTuition assistance and professional development opportunitiesRiverhawk Company is an equal opportunity employer and welcomes applicants from all backgrounds. We value diversity and inclusion in our workforce.Applicants who we wish to join our team will receive a conditional offer, pending the successful completion of a four panel drug test and a background screen.