HVAC Technician

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

Position Summary

The HVAC Engineer is responsible for the operation, maintenance, troubleshooting, and repair of heating, ventilation, air conditioning, refrigeration, and related mechanical systems throughout the hotel or resort. This position ensures that guest rooms, public areas, meeting spaces, kitchens, and back-of-house areas maintain appropriate temperature, humidity, ventilation, and indoor air quality to support guest comfort and operational efficiency.

The HVAC Engineer performs preventive and corrective maintenance, responds to guest and departmental service requests, supports emergency response efforts, and helps maintain the safety, reliability, and energy efficiency of all assigned systems. The ideal candidate has strong technical expertise, sound troubleshooting skills, attention to detail, and a commitment to exceptional hospitality service.

Essential Duties and Responsibilities

1. HVAC Operations and Maintenance

• Operate, inspect, maintain, and repair HVAC and refrigeration systems throughout the hotel.
• Maintain proper temperature, humidity, airflow, and ventilation in guest rooms, public spaces, meeting rooms, kitchens, and employee areas.
• Troubleshoot and service chillers, boilers, cooling towers, air-handling units, fan coil units, heat pumps, pumps, motors, compressors, thermostats, and related equipment, as applicable to the property.
• Monitor building automation systems, temperature controls, pneumatic and electronic controls, and other HVAC control systems to ensure proper operation.
• Inspect air filters, coils, belts, dampers, valves, condensate drains, and other system components; clean, adjust, or replace components as needed.
• Maintain refrigeration equipment and related systems within the scope of training, certification, and authorization.

2. Preventive Maintenance and Troubleshooting

• Perform scheduled preventive maintenance in accordance with manufacturer recommendations and hotel engineering standards.
• Diagnose HVAC system malfunctions, identify root causes, and complete repairs efficiently to minimize downtime and guest disruption.
• Respond promptly to guestroom temperature complaints, ventilation issues, equipment failures, and departmental service requests.
• Inspect equipment for abnormal noise, vibration, leaks, temperature fluctuations, and other signs of potential failure.
• Maintain accurate records of inspections, repairs, equipment readings, work orders, and outstanding maintenance concerns.
• Recommend equipment improvements, repairs, and replacement needs to help prevent recurring problems.

3. Guest Service and Hotel Operations

• Respond professionally and promptly to HVAC-related guest requests while minimizing disruption to the guest experience.
• Coordinate with Front Office, Housekeeping, Food and Beverage, and other departments to prioritize maintenance needs and resolve comfort-related concerns.
• Communicate repair timelines, equipment issues, and room status updates to the appropriate departments.
• Maintain a professional appearance, courteous demeanor, and service-oriented approach when working in occupied guest rooms and public areas.
• Follow hotel procedures for guestroom access, privacy, service recovery, and communication.

4. Electrical, Mechanical, and General Maintenance

• Perform basic electrical and mechanical troubleshooting related to HVAC equipment, including motors, contactors, relays, sensors, and control circuits, within the scope of qualifications and authorization.
• Assist with plumbing repairs associated with HVAC systems, including condensate drainage, pumps, valves, and related piping.
• Perform general maintenance tasks, including minor carpentry, painting, fixture repairs, television programming, and other duties that support hotel operations.
• Assist with kitchen equipment and other building system repairs as assigned.
• Operate tools, testing instruments, lifts, and other maintenance equipment safely and in accordance with training and established procedures.

5. Life Safety and Emergency Response

• Respond to HVAC-related emergencies, equipment failures, water leaks, and other urgent maintenance situations.
• Assist with maintaining fire and life safety systems, including fire alarms, sprinkler systems, and emergency power equipment, as assigned and within applicable qualifications.
• Understand the impact of HVAC systems on smoke control, pressurization, ventilation, and other life safety functions where applicable.
• Identify and report unsafe conditions, equipment hazards, and system deficiencies promptly.
• Follow hotel emergency procedures, lockout/tagout requirements, and applicable safety standards.

6. Energy Management and Efficiency

• Monitor HVAC operating conditions, temperatures, equipment schedules, and energy consumption to identify opportunities for improvement.
• Support energy conservation initiatives while maintaining required guest comfort and indoor air quality.
• Identify inefficient equipment operation, unnecessary runtime, control issues, and potential energy waste.
• Assist with optimizing HVAC schedules, setpoints, and building automation controls in accordance with hotel policies.
• Recommend practical improvements that reduce operating costs, extend equipment life, and support sustainability goals.

7. Tools, Inventory, and Documentation

• Maintain tools, gauges, meters, refrigerant recovery equipment, and other testing instruments in safe working condition.
• Maintain appropriate inventory of HVAC parts, filters, belts, refrigerants, and other supplies.
• Complete work orders and maintenance logs accurately and promptly.
• Maintain clean, organized mechanical rooms, workshops, storage areas, and workspaces.
• Follow proper refrigerant handling, recovery, storage, and documentation procedures in accordance with applicable regulations.

8. Teamwork and Other Responsibilities

• Work collaboratively with the Chief Engineer and engineering team, contractors, and other hotel departments.
• Provide technical assistance and share HVAC knowledge with other engineering associates as appropriate.
• Coordinate with outside contractors for specialized service, inspections, and equipment repairs when necessary.
• Operate heavy machinery when required and properly trained and authorized.
• Follow hotel policies, departmental procedures, attendance requirements, and scheduled work assignments.
• Remain flexible to work various shifts, weekends, holidays, and overtime as required by hotel operations.
• Perform other job-related duties as assigned.

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Climbing, reading, standing, walking and routinely lifting 25 lbs to 50 lbs. Must be able to receive instructions and communicate progress of work assignments.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.