Area Maintenance Technician

POSITION PURPOSE AND SUMMARY
The Area Maintenance Technician provides leadership and direction to multiple ESA facilities within their assigned Region. This role reports directly to the Regional Operations leader for the assigned Region and is responsible for maintaining all assigned ESA property/assets in good repair and in presentable condition as outlined in Extended Stay America Green Shield program. The Area Maintenance Technician (AMT) will also assist the facilities teams within the assigned region to manage facilities and maintenance requirements within the regions' sites, ensuring best practices are deployed to achieve efficiencies, reduce operating costs, and maintain a work environment which meet ESA's operations requirements. This role will also have responsibility and oversight for completion of facilities work/projects to reduce the number of OOS rooms, limit the need for outside contractor usage to reduce ESA's (GC) costs, and provide additional preventive maintenance program training and support to Maintenance Technicians in designated Region. The AMT also maintain effective relationships with all ESA cross functional teams and operations leaders.

MAJOR / KEY JOB DUTIES

• Provides training, coaching and development to new and existing Maintenance Technicians within the assigned region to build and maintain a high performing team.
• Demonstrate accountability and ownership over safety, maintenance and repair, parts inventory control, transactional data quality, technology, and management services for assigned locations & facilities.
• The ability to possess Mechanical aptitude for understanding facility and facility asset management and maintenance and apply as necessary (ex. Roofing, Dry wall, HAVC, Plumbing, Electrical, Etc.).
• Ensure alignment of regional processes, protocols, procedures, and corporate Initiatives throughout Region.
• Develop and foster internal and external relationships in support of facility programs including strategic vendor management.
• Responsible for prompt and efficient customer service in assigned area, resolving any issues in a courteous manner.
• Analyze all operating metrics, providing guidance on trends and developing prompt actions to correct performance issues or inefficiencies while identifying opportunities to reduce expenses.
• Ensure maintenance work is completed in accordance with all State, Federal and Company standards.
• Identify systematic opportunities for improvement and implement best practices in Safety, Operations and Maintenance to drive operational excellence at all locations within assigned area.
• Lead assigned projects: develop timelines, identify resources, and address barriers to defined objectives.
• Serve as a subject matter expert and functional resource to Maintenance technicians and operations leaders in the areas of facilities management, safety, and compliance.
• Develop fact-based recommendations to improve current processes and programs as they relate to facility operations while ensuring maximum performance and effectiveness through collaboration with Regional Asset Manager (RAM) and regional operations leader.
• Other projects or duties as assigned.

OTHER DUTIES

• Responds to emergencies as needed.
• Work on specific property/region projects assigned by regional operations leader.
• Other duties assigned by the regional operations leader.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

• Ability to read and speak English proficiently and interact with guests, associates and law enforcement.
• Ability to read and interpret and documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to use units of American measurement for weight, volume and distance.
• Ability to always apply good judgment.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to understand and follow guidelines, procedures, and company standards.
• Ability to travel within assigned area.
• Performs key job duties with minimal supervision.
• General knowledge of basic PC and email operation.
• Ability to write routine reports and correspondence.

ENVIRONMENTAL JOB REQUIREMENTS

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions. The employee occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.
• Associate may be asked to travel to help additional locations within a reasonable geography.

MINIMUM QUALIFICATIONS

• High School Diploma or General Education Degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
• Valid Driver's License
• Must have willingness and openness to continuously learn and apply industry trends to the business.
• Strong people and project management skills with outstanding interpersonal skills.
• Proven negotiation and influencing abilities, as well as strong analytical skills and command of details.

• Understands and can demonstrate correct painting procedures and selection of appropriate paint for task.
• Understands and can demonstrate correct 6" x 6" drywall patching procedures and texturing.
• Understands and can demonstrate correct caulking technique and appropriate caulk selection for the task.
• Understands and can demonstrate correct flooring techniques.
• Understands and can demonstrate basic plumbing repair knowledge.

PREFERRED QUALIFICATIONS

• Bachelor's Degree and 5+ years of experience working in an operations or facility maintenance environment.
• Project management experience.
• Experience as a leader over multiple Maintenance associates and multiple locations, including some remote.