Senior WFM Scheduler & Analytics Lead
GEICO Insurance Agent
GEICO in Tampa, FL is seeking an experienced Senior Workforce Management Scheduling Analyst to translate forecasted demand into effective staffing plans for a large contact center. You will partner with Operations leadership to optimize schedules and drive service levels using NICE WFM and data-driven insights. The role emphasizes stakeholder management, analytical rigor, and leadership presence, with a focus on improving efficiency and customer outcomes in a fast-paced environment. #J-18808-Ljbffr GEICO
Vacancy posted 3 days ago
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