Sales Operations Data & Systems Sr. Analyst

Description We are seeking a Department: Sales Location: Austin Description We are seeking a Sales Operations Data & Systems Lead to play a critical role in optimizing the foundation of our revenue architecture and driving overall sales effectiveness. To support company growth and ongoing system optimizations, this role will serve as our primary technical owner for data hygiene, security models, system migrations, and cross-platform reporting. The ideal candidate is a technical "data detective" and master dashboard builder who thrives on solving complex system architecture challenges. Reporting directly to the Sales Operations Manager, this individual will ensure our data is pristine, our role hierarchies are seamless, and our executive team has clear, actionable analytics to accurately forecast and drive revenue growth. Key Responsibilities & Focus Areas Data Hygiene & Technical Audit (30%): Conduct a comprehensive, top-down audit of our Salesforce instance to evaluate field usage, eliminate duplicate or obsolete fields, and resolve data schema misalignments resulting from legacy system migrations and historic data imports. De-duplicate and clean historical account, contact, and opportunity records to establish a single source of truth. Establish and enforce strict data governance best practices to maintain database health moving forward. Security Architecture & Role Hierarchies (20%): Manage, optimize, and maintain system access within private sharing models and multi-tiered role hierarchies. Restructure profiles, criteria-based sharing rules, and permission sets to resolve visibility roadblocks for sales leadership while maintaining strict corporate data security boundaries. Balance data protection with operational efficiency, ensuring cross-functional teams have the exact access required to execute their roles effectively. Advanced Analytics, Dashboard Building & BI Integration (20%): Design, build, and maintain high-impact reports and dashboards within Salesforce, tailoring views for sales reps, frontline managers, and executive leadership. Partner with internal data engineering teams to blend CRM data with enterprise data warehouses and BI tools (e.g., Snowflake, DOMO) to provide holistic corporate reporting. Translate complex data sets into visual trends and insights that evaluate pipeline health and drive data-driven business decisions. Change Management & User Enablement (15%): Act as the primary functional guide for team members adopting new system processes, providing targeted documentation and support. Smoothly manage system updates, field deprecations, and layout changes to minimize disruption to active sales cycles. Process Documentation & System Governance (10%): Create standard operating procedures (SOPs) and technical documentation covering system workflows, data schemas, and sharing rules. Train new and existing team members on CRM best practices and data entry standards. Pipeline & Forecasting Alignment (5%): Standardize opportunity stage definitions and pipeline tracking across diverse sales teams. Support recurring forecast reviews with clean data structures that help leadership evaluate win/loss rates, coverage, and performance trends. Required Qualifications Experience: 4+ years of experience in Sales Operations, Revenue Operations or CRM Systems Management. Direct experience handling complex data migrations, system consolidations, or field architecture cleanup is strongly preferred. Certifications: Advanced Sales Administration Certification highly preferred Data Stack & Tools: Advanced proficiency with data visualization and warehousing tools alongside expert-level skill in Microsoft Excel / Google Sheets for complex data manipulation and cleanup. Analytical Skills: Exceptional ability to audit large datasets, trace data inconsistencies back to root causes, and structure clean database schemas that enable accurate forecasting. Communication: Excellent written and verbal communication skills, with the soft skills needed to train non-technical users and present data clearly to leadership. Project Management: Proven ability to manage multiple technical priorities simultaneously and drive complex system projects to completion in a fast-paced environment. Education: Bachelor\'s degree in Business, Information Systems, Finance, Computer Science or a related field. Preferred Qualifications Advanced Salesforce Certifications (e.g., Advanced Administrator, Platform App Builder, or Sharing & Visibility Architect). Direct experience writing or troubleshooting custom formulas, validation rules, and automated workflows. Why Work for Us? Brivo is a Great Place to Work-Certified™ company and the global leader in cloud-based access control and video surveillance. Following our merger with Eagle Eye Networks, we are building the only platform powerful enough to support the future of AI-driven security. Why Your Work Matters Innovation drives our vibe, but purpose drives our mission. You will work on essential systems that protect the health, safety, and welfare of people and property worldwide. At Brivo, your voice is heard, your talent is respected, and your contributions have a global impact. The Brivo Experience: We thrive on in-person collaboration and a "one-team" atmosphere. We embrace our international presence, leveraging diverse ideas and backgrounds to improve our culture and our products. To keep our global teams connected and inspired, we provide a premium onsite experience featuring communal meals, recurring social events, and fully stocked workspaces—ensuring you have everything you need to stay focused while building the future of security. Total Rewards: We support our people with competitive medical, vision, and dental plans (including company-offset premiums), a 401k with company match, and an unlimited Paid Time Off (PTO) policy that empowers you to take the time you need to maintain a healthy work-life balance. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition, Brivonians enjoy a robust benefits and perks package tailored to their work location. About BrivoBrivo and Eagle Eye Networks have come together to create a category-defining, cloud-first platform at the intersection of AI and the physical world. Our mission is simple and ambitious: to make physical spaces safer, smarter, and more autonomous—from single-site businesses to global enterprises. As the unified global leaders in cloud-based access control and video surveillance, we provide a comprehensive digital foundation for the built environment. By combining Brivo’s pioneering building access platform with Eagle Eye’s AI-powered video management system (VMS), we have created a system of intelligence that protects over 600 million square feet across 90+ countries. Every door, camera, and credential in our ecosystem acts as a real-time sensor, leveraging AI to prevent incidents, improve operations, and enable entirely new workflows across sectors, including commercial real estate, retail, healthcare, education, and critical infrastructure. With a global footprint spanning headquarters in Bethesda, Maryland, and Austin, Texas, and international offices in Amsterdam, London, Bangalore, and Tokyo, we are leveraging our open APIs and cyber-secure cloud infrastructure to reshape the future of physical security. Join us as we build the world’s most robust platform for video intelligence and smart space automation. Learn more at Brivo is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. If you require reasonable accommodations during the application or interview process, please inform us. #J-18808-Ljbffr Brivo