Shift Manager

Shift Manager Job Description

INDIAN PREFERENCE POLICY: Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act of 1934 (Title 25, USC. Section 472)

Havasu Landing Casino Department: Administration

Reports To: General Manager

Qualifications:

• Must be 21 years or older
• Must pass a pre-employment drug test
• Must qualify for gaming license
• Cannot be convicted of a felony
• Preferred bachelor's degree in business, Accounting, Hospitality, or related field; or equivalent combination of education and experience
• At least 5 years of senior management hospitality/casino operations experience
• Prior experience in Tribal Gaming preferred
• Technical training and/or experience in table games is required with priority being Blackjack and 3-card Poker including knowing the payouts for said games, normal advantage play strategies as well as what to watch for regarding suspicious activities from a patron or dealer
• Thorough knowledge of Title 31, CTRC, and SAR regulations
• Excellent verbal and interpersonal communication skills
• Outstanding analytical and decision-making skills
• Strong organization and administration skills required
• Ability to work under pressure situations with a friendly, approachable and customer service-oriented demeanor
• Ability to adjust to and manage change effectively
• Must be able to work flexible shifts - willing to work nights, weekends, and holidays

Duties and Responsibilities:

• Assist the General Manager (GM) in the responsibilities of day-to-day casino operations, working closely with the management team to ensure maximum profitability while staying within the budget, and assisting in the overall maintenance and improvement of strategic planning and marketing strategies for the casino operations as a whole
• Oversee all facets of the casino operation up to and including Gaming, Food & Beverage, Security, Maintenance, Cage, employee relations, and any other items that may present themselves
• Responsible for assisting the GM in leading the corporate culture and for keeping high standards with patrons of the casino.
• Must have a working knowledge of all departments as well as policies and procedures for said departments.
• Responsible for assisting the GM in the primary duties including ensuring the casino and all of its employees comply with Minimum Internal Control Standards (MICS) and Tribal Internal Control Standards (TICS), all policies and procedures, and ensuring the casino earns a profit
• Ensures compliance with company standards and gaming regulations
• Serve as company representative in dealing with Tribal and state officials, the community, and the media in the GM's absence
• Assist the GM and ensure all legal requirements for the operation are met and internal controls maintained
• Assist the GM in dealing with patron complaints and suggestions
• Expulsion of troublesome patrons and explanation of rules and policies
• Monitor activities on the casino floor
• Working in conjunction with the Table Games Supervisor, determine the staffing levels and open tables based on business demands
• Cover for the Table Games Supervisor while the supervisor is on breaks or as needed
• All other duties as assigned

Public Relations: Important attributes of any employee of the Havasu Landing Casino, along with the official performance of duties, are personal appearance and public relations. Each employee is expected to make every effort to be well-informed about the casino, pleasant, courteous, and cooperative, and to act in a manner to command respect of co-workers and all other personnel. An optimistic attitude, patience and tolerance will help each employee in nearly all situations at the casino. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.