Freight Coordinator

Job Description

Job Description

OTR Dispatch with Ocean Export Support  |  Fully Remote  |  Full-Time

Job Summary:

We're seeking a decisive, results-driven Freight Coordinator to manage daily over-the-road (OTR) truckload operations, including carrier sourcing, load coverage, scheduling, tracking, and issue resolution, with a focus on on-time performance and carrier accountability. The role also supports a smaller volume of ocean export shipments, coordinating container moves to meet port deadlines. 

The ideal candidate thrives in a fast-paced, high-volume environment, makes confident decisions under pressure, and builds strong relationships with carriers and internal teams. 

Key Responsibilities:

• Dispatch & Execution:
  Manage daily pickup and delivery schedules for OTR and ocean shipments to ensure on-time performance.
• Problem Solving:
  Quickly resolve delays, missed pickups, and capacity shortages, making independent decisions to keep freight moving.
• Carrier Management
  Maintain constant communication with carriers, enforce service expectations, and address performance issues directly.
• Carrier Vetting & Compliance:
  Onboard new carriers and monitor existing ones for safety, insurance, and performance compliance.
• Communication:
  Serve as the central point of contact between carriers, sales, and internal teams.
• Data & Documentation:
  Keep shipment data and documentation accurate and current in internal systems.

Qualifications:

• Proven experience in dispatching, freight coordination, and logistics operations
• Strong decision-making ability in fast-paced, time-sensitive environments
• Comfortable handling difficult conversations and enforcing expectations with carriers
• Ability to prioritize, multitask, and adapt quickly to changing conditions
• Strong customer service skills with a focus on responsiveness, communication, and issue resolution
• Excellent communication and problem-solving skills
• Strong understanding of transportation processes, regulations, and carrier operations
• Proficiency in dispatch/logistics software and Microsoft Office
• Self-motivated with a high sense of ownership and accountability

Schedule & Reporting:

• Full-time: Monday – Friday
• 7:30 AM – 4:30 PM
• Fully Remote

Reports to Freight Manager

Compensation & Benefits:

• Salary based on experience and qualifications
• Health, Dental, Vision insurance
• Short-term and long-term disability
• Group life insurance
• 401(k) with company match
• Generous PTO and vacation policy
• Tuition reimbursement
• Annual Performance Incentive Program