Server

Job Description

Job Description

The Sonnenalp Hotel is a premier, family-owned luxury hotel known for personalized service and alpine charm, and we are seeking a Full-Time Seasonal F&B Server who brings warmth, professionalism, and attention to detail to every guest interaction. This role is ideal for someone who enjoys a fast-paced hospitality environment and takes pride in creating welcoming, memorable dining experiences while upholding the high standards of the Sonnenalp Food & Beverage Team.

Application Deadline: Hiring will occur on a rolling basis. Applications will be accepted until June 15th, or until the position is filled.

Wage: $12.14 /hour, plus tips

Primary Purpose of Position

The F&B server is responsible for exceptional guest service in the Sonnenalp Food & Beverage outlets. Each server is responsible for four to six table sections, which turns up to three times during a shift. The server is often required to act as host and busser while carrying out the specific duties of their position. The position requires working closely with a high volume of demanding clientele and other staff. F&B servers must not only be congenial, but able to appropriately deal with customers and fellow workers. At all times, the servers are expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed.

• Set restaurant for business: responsible for all assigned opening, closing and weekly side work duties. Prepare and set tables, lay out napkins and utensils, make sure condiments are refilled, perform all other preparation task.
• Stay updated on current menu choices, specialties and menu deviations. Have knowledge of all menu items and its ingredients and answer guest questions about food and drinks. Inform guests of food and drink specials, suggest dishes, assist in drink selections, inform customers about food preparation details and communicate special customer needs to the kitchen
• Serve food and drink while creating a professional and caring relationship with customers.
• Fill in for absent staff as needed.
• Assist Host/Hostess in greeting and seating guests.Assist fellow co-workers in completing their duties such as running food and bussing tables.
• Keep a safe and clean working environment for staff as well as guests. Perform basic cleaning tasks as needed and directed by supervisor.
• Adhere to grooming and appearance standards consistently.
• Adhere to LHW standards at all times.
• Participate in related F&B training/seminar program and wine training as needed.
• Flexible schedule required.
• Act as a responsible, personable representative of the Sonnenalp Food and Beverage Team.

Education/Experience

• At least two years of serving experience in an up-scale restaurant highly preferred
• High school diploma or equivalent
• TIPS certification preferred

Special Skills/Equipment

• Personable disposition, which is maintained in high-pressure situations required
• Basic understanding of wine, cocktails, and liquor required
• Basic food knowledge required
• Strong organizational skills required
• Excellent guest service and oral communication skills required
• Common sense of urgency required
• English fluency required
• Should be prepared to work long hours and variable schedule, to include holidays and weekends

Essential Physical Requirements

• Position primarily performed indoors, assisting a variety of guests.
• Working conditions will vary with the season; high traffic during peak season, medium traffic during off-season.
• Ability to lift up to 50 lbs on occasion.
• Ability to work a flexible schedule, including holidays and weekends.
• Should be prepared to work long hours and be able to stand for an extended time.

Benefits

• Resort Discounts
• Holiday Pay & Sick Pay
• 401(k) Retirement Plan & Roth 401(k) *After one year and 1000 hours worked
• Employee Assistance Program
• Parking Credit or Discounted Bus Passes
• Employee Meal

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.