Project Coordinator

Project Coordinator (PC)

Floor Interior Services is seeking a highly organized and customer-focused Project Coordinator (PC) to join our team. In this role, you'll serve as the bridge between customers, our retail partner, and installers; ensuring projects are completed with accuracy, efficiency, and outstanding service. Our ideal candidate is proactive, empathetic, and thrives in a fast-paced environment. You'll be the communicator, problem-solver, and coordinator who keeps everything moving smoothly from start to finish.

Key Responsibilities:

• Schedule installations and confirm daily appointments with customers.
• Track and monitor installation progress and service calls.
• Act as the first point of contact via phone, email, and text for customers, our retail partner, and installers.
• Guide installers in the field to ensure high-quality project delivery.
• Assist in resolving customer concerns including site visits when needed.
• Document and maintain accurate records of interactions, accounts, and project updates.
• Identify customer needs, provide timely solutions, and follow up to ensure satisfaction.
• Escalate store or project issues when appropriate.
• Deliver service with urgency, professionalism, and attention to detail.

Skills & Qualifications:

• 1-3 years of experience in a project coordination or customer service role.
• Strong organizational and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient with Microsoft Office (Outlook, Excel, Word, Teams).
• High school diploma or equivalent required.
• Customer service background a must.
• Bilingual (English/Spanish) highly preferred.
• Knowledge of the flooring industry is a plus.
• Must possess a valid Florida Driver's License.
• Must possess a current Forklift Certification or be willing to obtain one.

Why join Floor Interior Services?

For over 20 years, Floor Interior Services has been a trusted leader in delivering high-quality interior solutions. We take pride not only in our craftsmanship, but in our commitment to customer satisfaction and the growth of our employees and installers. As part of our team, you'll have the opportunity to make a real impact; helping customers transform their spaces while building a rewarding career in a supportive environment. Apply today and take the next step in your project coordinator career. Compensation: $17.00 - $20.00 per hour.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Would you like to be part of a team that helps people love where they live?

Join us at Floor Interior Services. For over 10 years, we've proudly set industry standards by delivering exceptional customer service and providing high-quality installation experiences to thousands of customers every year. Our core value is simple:

"Get better every day, help others along the way."

We're looking for team members who want to grow, take pride in their work, and make a real difference. Come be part of a team where your work truly matters.