Crisis Specialist I

Job Description

Job Description

Work Location

• 100% Remote (Applicants must reside in Colorado or Oklahoma )

• Role Focus: Answering incoming 988 crisis calls for the state of Colorado.

• Full-Time Commitment: 40 hours/week

• Extra Pay: Competitive shift differential pay available for weekend, evening, and overnight hours!

• Apply for a list of our open schedules

Join Our Team as a Crisis Specialist – Where Every Day We Inspire Hope!

Are you ready to make a difference in people's lives? At Solari, we're on a mission to provide compassionate care and stand strong in times of crisis. We're looking for a dynamic and dedicated Crisis Specialist to join our team and be a beacon of hope for those in need!

What You'll Do:

As a Crisis Specialist, you'll be the first voice of support for individuals reaching out for help. Your superpowers will include assessment and referral of crisis calls, chats, or texts, ensuring safety, and coordinating care with finesse. You'll work closely with a wonderful team to transform challenges into opportunities for recovery and resilience!

Core Values:

At Solari, we live and breathe our core values, and as part of our team, you'll embody these principles: safety, hope, recovery, and service excellence. You'll be pivotal in fostering an uplifting culture that empowers both our community and our staff!

Your Responsibilities:

• Lead the Way: Respond to incoming calls, texts, and chats for crisis services with a blend of compassion and expertise. Every interaction you have will be an opportunity to bring hope and positivity.
• Screen & Triage: Use your keen insight to assess and guide crisis interventions, utilizing our risk assessment tool to ensure safety and effective resolutions.
• Empower Through Education: Share valuable mental health education and community resources, helping individuals navigate their path to recovery.
• Team Player: Collaborate in training, meetings, and clinical oversight, enhancing your skills and knowledge while contributing to a supportive environment.
• Document Your Impact: Ensure all interactions are documented accurately in our EHR, maintaining our commitment to quality and efficiency.
• Innovate & Engage: Stay on top of the latest practices in healthcare, behavioral health, and crisis interventions, sharing your knowledge and engaging with clients meaningfully.

What We're Looking For:

• Critical Thinker: You have strong decision-making skills and can navigate high-pressure situations with a calm demeanor.
• Effective Communicator: Your verbal and written communication is clear and compelling, facilitating productive interactions.
• Adaptable: You can pivot seamlessly to new processes and challenges, always ready to tackle the next adventure.
• Team Builder: You thrive in collaborative settings and are dedicated to fostering a cohesive team spirit.
• Mental health and wellness expert: You possess a solid understanding and enthusiasm for crisis intervention, behavioral health and wellness concepts and strategies, and an understanding of local resources.

Education & Experience:

• Minimum of a GED/High School diploma and two (2) years of full-time behavioral health work experience.
• Alternatively, a combination of education and experience will be considered (Master's degree / Bachelor's degree + 1 year BH experience / Associate degree + 2 years BH experience).
• Education Specifications: Behavioral health or substance use fields
• Experience Specifications: Mental health or substance use field managing high-risk, high-acuity, or crisis patients or members is required
  • Experience as a behavioral or mental health professional, crisis intervention, and contact center experience preferred.

Ready to Make a Difference?

If you're enthusiastic about supporting others, ready for a role where no two days are the same, and want to be part of a team that values hope and resilience, we want to hear from you! Join Solari and together, let's brighten lives in our community, one call at a time!

The candidate's applicable education and experience will determine where a candidate falls in the position range.

Pay Range

$22—$25.30 USD

Working Conditions:

While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Exposure to noise typical with office operations.  Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency.

Who We Are & What We Offer:

Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff.

Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.

• Friendly work environment
• Generous paid time off (PTO)
• Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
• Competitive compensation
• Convenient office locations and Hybrid Schedule
• On-site fitness room free to all employees (Tempe Office)
• Basic Life Insurance
• Voluntary Life, Spouse, Child Insurance
• Critical Illness w/free dependents
• Critical Illness Spouse
• Short Term & Long Term Disability- Starts first of the month after 90 days of employment
• 401K & 401K Roth - Starts first of the month after 90 days of employment
• United Pet Care
• LifeLock for identity theft
• LYRA EAP Program- 25 free sessions for mental health per family member

Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.

We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.