Technical Client Services Associate

Job Description

Technical Support Client Services Associate - FinTech

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Rapidly growing financial technology firm looking to lead its Client Services team. We provide software and trading technology to financial institutions and professional traders around the world. We're looking for a self-motivated individual with excellent communication skills and a strong interest in the trading industry. The position offers tremendous upside and opportunity for advancement for the right candidate.

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Applicants with prior experience in finance or financial technology are encouraged to apply

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Responsibilities:

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· Provide technical assistance to clients across multiple trading platforms via telephone, e-mail and help desk software.

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· Interact with customers to provide information about products and services.

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· Communicate directly with clients on daily issues that affect them such as exchange outages and platform changes.

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· Collaborate with other internal teams including Client Success, TechOps, & Marketing.

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· Participate in projects as assigned by management.

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· Collaborate with colleagues and clients to help with and improve day to day activities.

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· Escalate client issues to internal teams and work on processes for long term resolutions and efficiencies.

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Qualifications:

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· Candidates for this position should either have experience in a client facing role or a degree in Finance or Computer Systems.

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· Candidates should have a working knowledge of Microsoft products as well as JIRA Service Management.

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· Experience with financial or trading platforms preferred.

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· Strong organizational and Communication skills.

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· Ability to document all processes and procedures.

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· Prior experience in a support role preferred.

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· Experience in Financial technology or exposure to financial technology in a previous role.

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· Basic understanding of OS, software, back-office processes.

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Compensation:

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· Competitive Salary

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· Medical

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· Dental

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· 401k

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· We are an equal opportunity employer

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ABOUT STERLING TRADING TECH

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Sterling Trading Tech (Sterling)’s mission is to provide market-leading, cloud-based trading infrastructure, encompassing Trading Platforms, OMS, and Risk products to support both buy-side and sell-side firms. Sterling’s clients include clearing firms, broker dealers, proprietary trading groups, and hedge funds in over 20 countries. Sterling systems currently process over 10% of all US matched equities.

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Recently acquired by L Squared Capital Partners (L Squared), Sterling is entering a new phase of expansion and innovation. Sterling’s accelerated growth plans include additional staffing in both its product and sales organizations, new technology development and the release of incremental cloud services, with the addition of new asset classes and international coverage to drive global adoption of its offerings.

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This is an exciting time to join Sterling’s growing team of trailblazers developing next generation trading technology in the fintech space.