Case Management Associate 2

Overview The Case Management Associate 2 position supports the quality, compliance, and effectiveness of case management services within the CalWORKs program. This role provides coaching, guidance, and technical assistance to Case Managers to strengthen service delivery and improve participant outcomes. Responsibilities Maintain current knowledge of CalWORKs Program Guide procedures, community resources, labor market trends, and training opportunities, ensuring accurate implementation in daily operations. Support compliance with federal, state, county, and company policies, procedures, and contractual requirements. Assist with quality control processes, including completing required case reviews and validating operational procedures. Analyze case review data, quality control results, and performance reports to identify error trends, training needs, and opportunities for operational improvement. Review County Quality Control Audits to identify citations that may be challenged and ensure staff corrections are accurate and properly documented. Maintain tracking systems to monitor audit findings, error trends, and training needs. Contribute to the preparation and validation of monthly reports measuring project objectives and performance outcomes. Provide ongoing coaching, mentoring, and guidance to Case Managers to strengthen case management practices and improve participant outcomes. Shadow Case Managers during participant interactions (in‑person or virtual) to observe service delivery and provide constructive feedback. Conduct case consultations with staff to review complex or high‑barrier cases and identify appropriate strategies, resources, and next steps. Provide technical assistance and clarification on program policies, procedures, documentation requirements, and case management systems. Support the onboarding and training of new Case Managers, including shadowing opportunities and guidance on systems, policies, and program expectations. Collaborate with supervisors to identify staff development opportunities and coordinate targeted trainings based on performance trends and quality review results. Support staff in achieving contract performance goals, meaningful participant outcomes, and adherence to compliance requirements. Assist Case Managers with time management strategies, workload prioritization, and caseload organization to support productivity expectations. Monitor staff performance trends and provide recommendations to improve efficiency, compliance, and participant engagement. Support staff in meeting daily, weekly, and monthly performance metrics, including contacts, participation, and plan development. Serve as a resource for staff by helping resolve operational challenges and removing barriers that impact productivity and service delivery. Assist in ensuring participants receive timely, high‑quality case management services. Perform case management duties with participants in person and on site as needed to support service delivery and staff guidance. Review case documentation and provide feedback to ensure accuracy, compliance, and quality participant services. Qualifications Strong knowledge of case management practices and ability to apply program policies, procedures, and compliance requirements in daily operations. Excellent verbal and written communication skills, and ability to communicate effectively across all levels of staff, management, and external partners. Ability to build and maintain professional relationships with staff, participants, community partners, and external agencies. Demonstrated cultural competency, empathy, and ability to work effectively with individuals from diverse backgrounds, including participants with physical and/or mental disabilities. Strong coaching, mentoring, and staff development skills with ability to guide Case Managers in improving case management practices and participant outcomes. Ability to observe staff interactions, provide constructive feedback, and support performance improvement through coaching and training. Strong organizational and time management skills, supporting staff in managing high‑volume caseloads and meeting productivity expectations. Analytical skills with ability to review performance metrics, quality control results, and case data to identify trends, training needs, and improvement strategies. Ability to analyze data and prepare clear reports to support program monitoring and performance improvement. High attention to detail and ability to review case documentation to ensure compliance with program and contractual requirements. Ability to manage multiple priorities, work independently, and meet deadlines in a fast‑paced environment. Strong problem‑solving skills and a results‑driven approach to improving program operations and staff performance. Ability to maintain strict confidentiality of all participant and program information. Proficiency with Microsoft Office (Word, Excel) and internet‑based systems, and ability to learn specialized databases and case management systems (experience with CalWIN preferred but not required). Professional customer service skills and appropriate business etiquette. Demonstrated self‑awareness, professionalism, and openness to feedback to support continuous improvement. Bachelor’s degree preferably in business, social work, public policy or other closely related fields or 4 years’ experience required. A minimum of 4 years’ relevant work experience in the public sector or other customer‑centric service sector/industry preferred. 2 to 4 years of case management experience; and experience with coaching and mentoring. Working Conditions Must reside in San Diego County. This position requires full‑time (Mon‑Fri) in‑office work from 8am‑5pm. PCG does not sponsor newly hired foreign national workers for work authorization, including H‑1B sponsorship. Compensation Compensation range: $28.36 – $34.85 per hour. Benefits include medical and dental care, 401(k), PTO, parental leave, and bereavement leave as required by applicable law. EEO Statement Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability, veteran status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. #J-18808-Ljbffr LE03 Public Consulting Group LLC (Human Services)