Clinical Coordinator / Receptionist

Job Description

Job Description

Join Our Team!

At Settle Down ABA Inc. , we believe every child deserves compassionate, evidence-based care delivered by an exceptional team of professionals. We are currently seeking a highly organized, energetic, and customer-focused Clinical Coordinator / Receptionist to become the welcoming face of our clinic while supporting our clinical operations.

If you enjoy helping people, thrive in a fast-paced healthcare environment, and love keeping things organized, we'd love to meet you!

About the Position

The Clinical Coordinator / Receptionist serves as the central point of communication for our clinic, providing exceptional customer service to families while supporting our Board Certified Behavior Analysts (BCBAs), therapists, and leadership team with daily scheduling and administrative operations.

This position is ideal for someone who enjoys multitasking, solving problems, and creating a positive experience for our clients and staff.

What You'll Do

Front Office & Reception

• Greet clients, families, and visitors with professionalism and warmth.
• Answer and direct incoming telephone calls.
• Manage front desk operations and clinic check-in/check-out procedures.
• Maintain a welcoming, clean, and organized reception area.
• Assist families with appointments, paperwork, and general questions.

Scheduling & Clinical Coordination

• Coordinate staff and client therapy schedules.
• Manage appointment changes, cancellations, and rescheduling.
• Communicate scheduling updates with families and clinical staff.
• Assist with maintaining therapist schedules for maximum efficiency.

Administrative Support

• Provide administrative support to BCBAs and leadership.
• Prepare reports, forms, and clinical documentation.
• Maintain electronic and physical client records.
• Perform data entry and document management.
• Assist with onboarding activities and administrative projects.

Office Operations

• Maintain clinic supplies and therapy materials.
• Ensure therapy rooms remain clean, organized, and ready for services.
• Support daily office operations and quality improvement initiatives.
• Assist with special projects as assigned.

Qualifications

We're looking for someone who has:

• High School Diploma or GED required
• Associate's or Bachelor's Degree preferred
• Minimum two (2) years of administrative, scheduling, receptionist, or clinical coordination experience
• Experience in healthcare, ABA, behavioral health, or medical office preferred
• Excellent customer service and communication skills
• Strong organizational and time management abilities
• Ability to multitask in a fast-paced environment
• High attention to detail
• Working knowledge of Microsoft Office (Word, Excel, Outlook)
• Experience with Electronic Health Records (EHR) systems is preferred
• Ability to maintain confidentiality and professionalism at all times

What We Offer

At Settle Down ABA, we invest in our employees and believe great people deserve great benefits.

Eligible full-time employees may enjoy:

• Competitive hourly pay
• Medical, Dental & Vision Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) Retirement Plan
• Professional Development Opportunities
• Supportive Leadership Team
• Positive Team Culture
• Opportunities for Career Advancement
• Employee Recognition Programs

Why Join Settle Down ABA?

Our team is committed to changing lives through compassionate, ethical, and evidence-based ABA therapy. We value:

• Acceptance
• Compassion
• Excellence
• Integrity
• Respect
• Safety

We are looking for individuals who share these values and are passionate about making a meaningful difference in the lives of children and their families every day.

Physical Requirements

This position requires the ability to:

• Sit, stand, walk, bend, and reach throughout the workday
• Lift up to 25 pounds
• Operate standard office equipment
• Maintain attention to detail while managing multiple priorities
• Communicate effectively with children, families, and staff

Employment Requirements

Employment is contingent upon successful completion of:

• Criminal Background Check
• Reference Verification
• Employment Eligibility Verification
• Compliance with all applicable state and federal regulations for working with children

Applicants must demonstrate honesty, professionalism, and a commitment to protecting confidential client information in accordance with HIPAA and company policies.

Equal Opportunity Employer

Settle Down ABA Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, or any other protected status under applicable federal, state, or local law.

Ready to Make a Difference?

If you're looking for a career where your organizational skills, professionalism, and compassion can positively impact children and families, we'd love to hear from you.

Apply today and become part of the Settle Down ABA family!