Hotel Front Desk Attendant

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Handle customer complaints as necessary • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests • Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Communicate with housekeeping to make sure guest rooms are ready Welcome guests with a friendly and professional demeanor, ensuring a positive first impression upon arrivalProvide efficient and accurate check-in and check-out services while maintaining attention to detailDeliver attentive service by responding quickly and effectively to guests' questions, needs, and concernsCreate a warm, hospitable environment by maintaining professionalism and courtesy throughout every interactionManage reservations, assign rooms, and update guest information within hotel systemsCollaborate with housekeeping and maintenance teams to ensure guest rooms and requests are fulfilled promptlyMaintain the front desk and lobby areas to reflect a clean, organized, and inviting atmosphereAccurately process payments, handle cash, and ensure proper financial procedures are followedResolve guest concerns in a timely manner to ensure satisfaction and encourage repeat businessBe able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment Qualifications: • Exhibits working knowledge of Microsoft Office and reservation management systems • Must have graduated high school, received a GED or equivalent • Well-versed in taking telephone calls and handling stressful situations • 1+ year of hotel industry experience or related job preferred • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills 3 pm-11 pmStrong customer service skills with a commitment to delivering exceptional guest experiencesEffective problem-solving abilities with a proactive and solution-oriented mindsetExcellent interpersonal and communication skills, with the ability to engage positively with guests and team membersHighly organized with the ability to manage multiple tasks in a fast-paced environmentStrong time management skills and the ability to prioritize responsibilities efficientlyHigh level of attention to detail and accuracy in all tasksBasic computer proficiency, including data entry and typing skillsAbility to stand and remain active for extended periods (up to 8 hours per shift)Availability to work a flexible schedule, including weekends and holidays Compensation: $14 - $15 hourly

• Welcome guests with a friendly and professional demeanor, ensuring a positive first impression upon arrival • Provide efficient and accurate check-in and check-out services while maintaining attention to detail • Deliver attentive service by responding quickly and effectively to guests' questions, needs, and concerns • Create a warm, hospitable environment by maintaining professionalism and courtesy throughout every interaction • Manage reservations, assign rooms, and update guest information within hotel systems • Collaborate with housekeeping and maintenance teams to ensure guest rooms and requests are fulfilled promptly • Maintain the front desk and lobby areas to reflect a clean, organized, and inviting atmosphere • Accurately process payments, handle cash, and ensure proper financial procedures are followed • Resolve guest concerns in a timely manner to ensure satisfaction and encourage repeat business • Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment