Quality Control Manager

Quality Control Manager Silgan Dispensing Systems is a growing global company with operations in over 10 countries where we develop dispensing solutions for iconic brands in industries like fragrance, healthcare, home/garden, cosmetics, and so much more. The dispensers we manufacture can be found on some of your favorite products. When you spray your kitchen counter, wash your hair, or put on your favorite cologne, there's a good chance you're using a dispensing product we make! We create innovative solutions for our customers and their consumers with strong aesthetic and technical performance with a focus on sustainability. Summary The Quality Control Manager will manage the Grandview Quality Management System in a manner that reflects commitment to continuous improvement of quality and production systems. This is accomplished through cooperation and coordination of all departments. This position requires direct contact with all phases of the organization from Manufacturing, Sales, and Management and with Customers. Essential Duties and Responsibilities Manage Quality Assurance Department and its resources to operate most effectively. Oversee and coordinate with all internal departments the implementation, execution, and auditing of the Quality Management System as established in company policies and procedures. Assist Manufacturing and Engineering in researching and designing improvements to manufacturing processes and machines. This includes but is not limited to assisting with communicating part drawing and specification changes to Grandview's Engineering and sourcing of parts and materials as needed. Ensure established engineering change procedures are followed on all changes. Prepare the budget and monitor QA Performance to budget. Review Molding and Assembly finished item specifications. Develop Engineers and Technicians through course study and/or on the job training. Oversee and as needed perform the training of employees in product knowledge. Provide support for the collection and organization of quality data and issuance of reports as required. Participate on various project teams. Oversee the review and generation of documentation as required in the areas of inspection, calibrations, test methods, and product specification. Coordinate ISO registration audits and act as Management Representative. Involved in customer audits of the facilities. Review customer specifications. Coordinate with customer on quality issues. Route and coordinate customer complaints. Issue customer complaint report, quarterly and annually. Give presentations of Quality Systems to customers. Interact with Sales and keep informed of customer requirements. Involved in supplier audit, assist Receiving Inspection in resolving quality issues as required. Oversee International Rework activities. Other duties as assigned. Education and Experience Bachelor's degree (B.A.) from four-year College or university. Three to five years related experience and training. Strong oral and written communication skills. Experience with Microsoft Office and database systems. Good statistical background and organizational skills. Ability to function effectively as a team player. Certified Quality Engineer or Certified Quality Manager certification is a plus. Technical knowledge of the molding and assembly processes involved in injection molding, a plus. Physical Demands and Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. This position works in both a general office environment and a plastics manufacturing environment with exposure to noise, moving machinery and applicable hazards. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to stand, walk, talk and hear. The employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and sit, bend, stoop, twist, kneel, squat, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis. Silgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status. Silgan is a drug-free workplace.