Seasonal Client Experience Associate

: Job Title: Client Experience Associate Non-Exempt Status Reports to: The Client Experience Associate will report to the Senior Client Experience Associate and Client Experience Manager. Job Summary: The Client Experience Associate serves as a valuable member of the client interaction process by following prescribed procedures and communicating with clients to foster an adoring client base. Responsibilities and Duties: ? Serves as a client advocate, being adaptable, ready to learn new processes, having empathy for clients, and taking responsibility to ensure all tasks are completed and customers have a great experience with the Company to boost client retention and growth. ? Performs scheduling, document preparation, resource coordination, and other administrative duties to ensure positive client interactions and operations throughout the Company. ? Serves as a main point of contact for addressing client needs and developing relationships through all client communication channels, including phone, email, service tickets, etc., escalating high-level complaints to the appropriate staff or department. ? Manages accurate client data and documentation utilizing the Company?s software, tools, and technology to ensure a smooth flow of information and project coordination for clients and staff. ? Tracks, monitors, and accurately processes client service requests and projects across all lines of business ensuring issues and queries are handled in a timely and effective manner. ? Onboards and offboards clients with accurate data, communicating with the client and staff throughout the process. ? Performs other duties as assigned. Qualifications: ? Good interpersonal and customer service skills with the ability to keep the client in mind with all interactions. ? Good organizational skills and attention to detail to ensure tasks are fully complete. ? Good written and verbal communication skills including the ability to speak clearly and confidently with clients and staff. ? Ability to problem solve and think independently to determine the best solution for clients and the Company. ? Ability to function well in a high-paced and at times stressful work environment. ? Proficient in Microsoft Office suite or related software and the ability to quickly learn new software and technology. ? Ability to work independently and collaboratively as a team. ? Ability to keep information confidential. ? Ability to be punctual and on time for work and/or work-related events. Education: ? High school diploma or equivalent required. ? One year of customer service experience required. ? Experience with client relationship management software or project management software strongly preferred. ? Data entry or call center experience preferred. Physical Requirements: ? Prolonged periods sitting at a desk and working on a computer. ? Must be able to lift up to 15 pounds at times. ? Able to travel as needed.