IT Infrastructure Manager

Classification Information Position Classification Title Position Classification Title IT Professional, Project Manager FLSA FLSA Exempt Position Class Position Class 89792 Position Overview Join the Ramily! Winston-Salem State University ( WSSU ) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina's only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education ( ACE ). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence. Situated in Winston-Salem, North Carolina—known as the City of Arts and Innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways. With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn. Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below: UNC System Employee Benefits Central UNC System Retirement Benefits WSSU Holiday Schedule WSSU Discounts and Perks Winston-Salem State University | Winston-Salem, NC Are you an IT professional ready to take the next step in your leadership career? Winston-Salem State University is seeking an IT Infrastructure Manager to lead a team of technology professionals responsible for supporting the systems and services that keep our campus connected. This is an opportunity to make a meaningful impact in higher education by leading a talented technical team, improving technology services, and helping shape the future of our university’s IT infrastructure. Reporting to the Director of Infrastructure and Chief Information Security Officer (CISO), you’ll oversee daily infrastructure operations, support technology initiatives, and collaborate with campus partners to deliver reliable, secure, and effective IT services. What You’ll Do Lead and develop a team: Supervise seven IT professionals, establish priorities, support professional growth, and foster a collaborative, accountable team environment. Keep critical technology running: Oversee campus networking, servers, telecommunications, data center operations, and related infrastructure services. Drive projects and improvements: Coordinate infrastructure upgrades, technology deployments, and operational improvements that support the university’s evolving needs. Collaborate and innovate: Work with university leadership, campus departments, and technology partners to solve challenges, improve services, and plan for future technology needs. What We’re Looking For We’re looking for someone who combines a solid understanding of IT infrastructure with strong communication, problem-solving, and leadership skills. You don’t need to be an expert in every technology we support. We’re seeking someone who can guide technical professionals, manage competing priorities, and help a team succeed. Ideal candidates will bring experience supporting enterprise IT environments, coordinating technical projects, and leading people or technical initiatives. Experience in higher education is a plus, but not required. Work Location This is a primarily on-site position located at Winston-Salem State University in Winston-Salem, North Carolina. Regular on-campus presence is required, with limited remote work flexibility potentially available based on operational needs and university policy. Why Join WSSU? At Winston-Salem State University, technology plays an essential role in supporting student success, teaching, learning, and campus operations. As IT Infrastructure Manager, you’ll have the opportunity to lead a dedicated team, contribute to meaningful technology initiatives, and help strengthen the services that support our university community. Position Information Position Number Position Number 001980 Working Position Title Working Position Title IT Infrastructure Manager Building and Room No. Appointment Type Appointment Type Permanent Full-Time If Time Limited. If Time Limited. No Appointment Length. N/A Requirements and Preferences Position required to work during periods of adverse weather or other emergencies Position required to work during periods of adverse weather or other emergencies Emergency Normal Work Schedule Combination of hours between 7am-6pm each day. 8-hr work days. Department Required Skills Education and Experience: Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and relevant professional experience. Technical Experience: At least four (4) years of professional experience supporting or administering enterprise IT infrastructure, including experience with networking, servers, virtualization, cloud services, or related technologies. Leadership and Project Coordination: Experience leading technical staff, coordinating IT projects, or providing technical leadership, with the ability to prioritize work, manage competing demands, and support team performance. Communication and Problem‑Solving: Strong organizational, interpersonal, and communication skills, with demonstrated ability to troubleshoot complex issues, collaborate with stakeholders, and coordinate technical solutions. Additional Position Requirements: This position requires regular on‑site attendance and occasional availability outside normal business hours to respond to critical infrastructure incidents or planned maintenance. Occasional work‑related travel may be required. Preferred Years Experience, Skills, Training, Education Management Experience: Experience supervising IT professionals, developing staff, managing operational priorities, and supporting a collaborative, service‑oriented team environment. Enterprise Infrastructure Experience: Experience working in complex IT environments involving enterprise networking, servers, virtualization, cloud technologies, telecommunications, or data center operations. Operational and Project Management: Experience with IT project management, vendor coordination, budgeting, disaster recovery, infrastructure planning, or service improvement initiatives. Additional Education and Professional Development: Advanced degree in a related field, relevant IT certifications, or experience supporting technology operations in higher education or similarly complex organizations. Required License or Certification Valid US Driver’s License Valid US Driver's License Valid US Driver's License Yes Commercial Driver's License Required Commercial Driver's License Required No Physical Required Physical Required No List any other medical/drug tests required Internal Posting Only Internal Posting Only No Time Limited Position Time Limited Position No Salary $82,500-$91,000 Open Date Open Date 10/30/2026 Close Date Open Until Filled Yes Supplemental Questions * How did you hear about this employment opportunity? Public Job Posting Internal Job Posting Agency Referral Advertisement/Publication Personal Referral Website Other * Please list any current industry certifications relevant to the position. (Open Ended Question) * Do you have a Bachelor's Degree or higher? Yes No * By checking yes, you acknowledge and understand that this position is not designated as a remote work position, and the candidate is expected to work on‑campus for the majority of their scheduled shifts. I acknowledge this position is not designated as a remote work position. I require a remote work position. Required Documents Resume Optional Documents Cover Letter Unofficial Transcript References List Winston-Salem State University 601 S. Martin Luther King Jr. Drive Winston-Salem, NC 27110 #J-18808-Ljbffr