Barista Trainee (Non-Student)

Job Description

Job Description

DESCRIPTION: This position ensures service standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase, and preparation.  Customers experience a friendly, upbeat and clean atmosphere.

ESSENTIAL FUNCTIONS:

• Welcome and communicate with every customer to provide excellent customer service.
• Discover customer needs and appropriately suggests product with every customer to enhance service.
• Assist customer in the selection and purchase of specialty coffee beverages and whole bean sales, other foods, beverages, and related products.
• Respond to customers’ needs and says thank you to every customer.
• Present oneself professionally and demonstrate clear communication with all customer and partner interactions.
• Maintain customer service area and equipment, and café area, in a clean and appealing manner.
• Perform equipment maintenance in accordance with preventative maintenance checklist.
• Follow store policies and procedures for operational flow at each station.
• Perform cleaning tasks and cleaning standards and work as a store team player.
• Follow standards for merchandising, stocking, rotating and storing all products.
• Follow cash handling and register policies under the guidelines of the cashier training manual and established cash control procedures.
• Works as a cashier on a POS terminal or a computerized cash register.
• Enter data in POS terminal.
• Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day to Starbucks standards.
• Follow inventory stocking and recording guidelines.
• May unpack, price and shelve merchandise.
• May assist with merchandise displays.
• Keep inventory records and assist with other inventory activities.
• Must adhere to the required dress code.
• Direct lower grade and student employees as assigned.
• Perform any related job duties as required or assigned.

QUALIFICATIONS STANDARDS :

• One-year minimum experience in a retail/food service establishment.
• Candidates must be able to read, write and speak English.
• Must be able to lift in excess of 60 lbs.

SPECIAL REQUIREMENT :

The candidate will be required to pass a basic math test and perform practical operation of the training register including balancing cash drawers and preparing deposits. Must pass Barista Certification (and will move up to Grade 4 barista).Refer to appendix H in CSEA/FSA Contract for further grade information.