Food & Beverage Administrative Assistant

Food & Beverage Administrative Coordinator

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

At the DoubleTree By Hilton Hotel Manchester Downtown we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the DoubleTree By Hilton Hotel Manchester Downtown with Pyramid Hotel Group can mean for you!

We are currently seeking a highly organized and detail-oriented individual to join our team as a Food & Beverage Administrative Coordinator at the DoubleTree by Hilton Manchester Downtown. This position plays a key role in supporting the banquet, outlet, and culinary departments through high-level administrative assistance, operational tracking, and communication support.

Key Responsibilities:

• Maintain and organize banquet documentation including BEO books, signed contracts, set sheets, and event signage.
• Attend daily meetings and communicate updates on allergies, dietary needs, and room changes to banquet and culinary teams.
• Maintain training records, schedule compliance certifications, and archive departmental logs and checklists.
• Create and maintain departmental documents including SOPs, deep cleaning schedules, checklists, and tip pool breakdowns.
• Support menu, signage, and POS updates for outlets, banquets, and the Made Market.
• Assist with inventory tracking, banquet bar orders, cost control logs, invoice coding, and linen/uniform ordering.
• Track and report F&B capture ratios, sales data, and marketing initiative results.
• Design and manage internal signage, menus, buffet labels, and branded materials for F&B areas and events.
• Coordinate with marketing and hotel leadership to support VIP amenity planning, seasonal promotions, and media shoots.
• Provide tech support for F&B systems including POS terminals, printers, menus, and shared drive access.
• Compile weekly communication newsletters and ensure property-wide awareness of hours of operation and F&B updates.
• Participate in hotel-wide initiatives, including special projects, departmental celebrations, and training audits.
• Communicate group parking requirements and planned lot closures to hotel staff, coordinating with Security to ensure all contracted areas are available.
• Maintain the hotel lobby reader board with customized group welcome messages, restaurant promotions, and current specials.
• Create and publish restaurant advertisements across various social media platforms.
• Manage action items identified during weekly walkthroughs and coordinate with department heads to ensure timely completion.
• Maintain Safety Committee meeting notes and work with the appropriate department heads to accurately document the status of all action items.

Requirements:

• Prior administrative experience in food & beverage or hospitality operations.
• Proficiency in Microsoft Office, Canva, Adobe Acrobat, POS platforms (Micros, Clover, Toast), and labor/scheduling systems.
• Familiarity with hotel management systems such as Delphi, OnQ, Opera, or PEP a plus.
• Exceptional organizational skills with the ability to multitask and manage complex workflows independently.
• Excellent written and verbal communication skills.

Why join our team?

• Exceptional Benefits: Even for our part time team members: 401k with company match, outstanding travel discounts at Hilton properties, free parking, free meals during your shift, annual bonuses, and monthly CARE Rallies celebrating team achievements.
• Weekly Pay: Get paid every Friday.
• Supportive Culture: Our team thrives on professionalism, growth, and shared success. We prioritize development, celebrate wins, and understand that great team support leads to exceptional guest experiences.

Join our dynamic Food & Beverage team and help drive excellence behind the scenes. Apply today to become our Food & Beverage Administrative Coordinator and make a lasting impact on our operations and guest satisfaction!

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.