CMDB & IT Asset Management Administrator

About The Group Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment. Please note, this role is not able to offer visa transfer or sponsorship now or in the future* About The Group Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment. Please note, this role is not able to offer visa transfer or sponsorship now or in the future* Job Description – CMDB & IT Asset Management Administrator (ServiceDesk Plus) Position Title -CMDB & IT Asset Management Administrator – ManageEngine ServiceDesk Plus Experience -5–10 Years Location – Des Moines, IA/Hybrid/ Remote Key Responsibilities CMDB Management Administer and maintain the CMDB within ManageEngine ServiceDesk Plus. Create and manage Configuration Items (CIs) and CI relationship mapping. Ensure data accuracy, integrity, and completeness of CMDB records. Maintain logical and physical relationships between: Servers Network Devices Applications Databases End User Devices Cloud Resources Business Services Perform regular CMDB audits, reconciliation, and validation activities. Establish CI lifecycle management standards and governance processes. IT Asset Management Manage the complete lifecycle of IT assets from procurement through retirement. Maintain asset inventory records within ServiceDesk Plus. Track hardware, software, cloud, and virtual assets. Monitor asset utilization, warranty status, ownership, and compliance. Ensure asset disposition and retirement processes follow governance standards. Support software asset management and license compliance activities. Discovery & Reconciliation Support discovery tool integrations and automated asset population. Validate discovered assets against CMDB records. Reconcile discrepancies between inventory sources and CMDB. Maintain asset normalization standards. Develop procedures to prevent duplicate asset creation. ITSM Process Support Support Incident, Problem, Change, Release, and Request Management teams through accurate CMDB data. Conduct impact analysis for change requests using CI relationships. Assist root cause analysis utilizing service dependency mapping. Support Major Incident and Problem Management investigations. Governance & Compliance Define CMDB and Asset Management policies, standards, and procedures. Establish configuration baselines and auditing mechanisms. Support regulatory, contractual, and internal compliance requirements. Participate in customer audits, governance reviews, and operational assessments. Produce asset inventory and CMDB compliance reports. Reporting & Analytics Develop dashboards and reports for: Asset Inventory Asset Lifecycle Warranty Compliance Software Compliance Asset Utilization CMDB Accuracy Discovery Coverage Asset Refresh Requirements Configuration Compliance Support executive and customer governance reporting requirements. Required Technical Skills ServiceDesk Plus ManageEngine ServiceDesk Plus CMDB Administration IT Asset Management Module Asset Discovery Relationship Mapping Service Catalog Integration Reporting and Dashboard Creation ITSM & ITIL Knowledge Incident Management Problem Management Change Management Configuration Management Asset Management Release Management Knowledge of ITIL best practices Infrastructure Knowledge Windows Servers Linux Servers Active Directory Network Devices Cloud Infrastructure (Azure/AWS) Databases Storage & Backup End User Computing Preferred Skills ServiceDesk Plus Discovery Endpoint Central SCCM Microsoft Intune Azure Asset Management Power BI Reporting SQL CMDB Data Modeling Asset Reconciliation Tools Compensation: We are offering between $120,000 – $155,000. Applications will be accepted until Aug 28, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in US without requiring employer sponsorship, now or at any time in the future. Disclaimer The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. *Please note, this role is not able to offer visa transfer or sponsorship now or in the future* #J-18808-Ljbffr Cognizant