Social Care Navigator

Job Description

Job Description

Reports to: Program Director, Consumer and Family Outreach
Program : Social Care Network (SCN)
Location: Rockland, NY (mobile)
Hours per Week: 35
FLSA Status: Full-time, Non-exempt
Salary Range: $50,000 - $55,000 annually

Join Us! Join us at Greater Mental Health of New York, where our mission is to promote mental wellness through advocacy, community education, and direct services. We empower individuals and families on their unique journeys to recovery, honoring their rights to self-determination, choice, and collaboration. With evidence-based practices and a focus on trauma-responsive care, our dedicated team provides comprehensive services to thousands and fosters independence and resilience within our community. If you're passionate about making a difference in mental health and creating brighter futures for individuals and families throughout the Lower Hudson Valley region, apply today!

Benefits Summary

• Retirement: 403(b)-with employer contribution after 1 year of service
• Flexible Work Arrangements: subject to business needs, including hybrid options.
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off-15 days per year
• Paid sick time-12 days per year
• Employer paid Holidays-11 days per year
• Professional Development: Opportunities for advancement, training programs, and support for certifications and continuing education.
• Additional Perks: Free EAP services and employee discounts (travel, hotels, movie tickets, theme parks, services, electronics, auto, shopping, and more)!
• Gym reimbursement through employer's medical insurance carrier.
• Public Service Loan Forgiveness (PSLF): qualifying employer

(Bilingual candidates are eligible for a pay differential)

Summary Description:

The Social Care Navigator works independently or as part of a larger team to provide screenings, navigation of services, and case management for eligible Medicaid enrollees as they relate to their social determinants of health needs. The Social Care Navigator will screen Medicaid members for unmet health-related social needs. If members qualify for any additional services, the Social Care Navigator is responsible for navigating & connecting members with such resources. Once connected, the Social Care navigator will communicate with the member to ensure closed loop referrals have been completed.

Responsibilities:

• Provide comprehensive Social Care Navigator services, including screening & navigation services to eligible Medicaid Members via phone, in-person, & virtually.
• Document within the Unite Us electronic health record
• Develop and maintain an in-depth knowledge and understanding of the range of services (including eligibility criteria) available in the Social Care Network and existing local social services infrastructure.
• Participate in all required SCN trainings and meetings
• Develop care plans for clients based on eligibility for services and identification of needs.
• Communicate with community agencies and service providers.
• Follow established agency policies and maintain professional standards.
• Perform other duties as assigned.

Competencies:

• Effective outreach and engagement skills.
• Familiarity with community resources.
• Strong time management and organizational skills.
• Ability to work independently and efficiently.
• Proficiency in using Electronic Health Record systems.
• Practice in a recovery-oriented, person-centered methodology.

Key Performance Indicators (KPIs):

• Meets productivity expectations for clients screened and navigated as per contract metrics
• Establishes successful linkages to community resources.
• Maintains timely and accurate documentation.
• Completes and maintains all required trainings under the SCN model.
• Positive client outcomes and satisfaction.
• Effective collaboration with community partners.

Requirements:

• Associate’s degree in a relevant field or equivalent. E.g. social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation or recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing or other human services field.
• Basic computer knowledge: typing, communication tools, scheduling tools and web browsers.
• Proficiency in the Microsoft Office suite and database management systems.
• Fluency in English (Reading, Writing, Speaking).
• Valid driver’s license.
• Must obtain and maintain Defensive Driver Certification within 30 days of hire.
• Must be and maintain clearance by applicable regulatory clearances as required.
• Legally eligible to work in the United States without sponsorship.

Special Considerations :

• The Social Care Navigator will be using agency vehicles and is responsible for adhering to the Agency Driver Policy.
• Work hours, reporting structure, and on-site location are subject to change based on program needs.

Mandated Reporter:

This is a Mandated Reporter position. The NYS Justice Center legislation defines anyone who has regular and substantial contact with any person with special needs as a “custodian” under the law and, therefore, a mandated reporter. You can be held liable by both the civil and criminal legal systems for intentionally failing to make a report.

Greater Mental Health of New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Greater Mental Health of New York is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact the Human Resources Department.