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Workforce Management Analyst

Provalus

Edenton, NC

Provalus, part of the OPS brand, is seeking a full-time WFM Analyst to join our growing organization and support Fortune-listed clients. This role is ideal for someone with call center experience and a drive to advance within a mission-driven company. You will analyze volumes and arrival patterns, forecast demand, schedule staff, monitor KPIs, and collaborate with IT to optimize the workforce and meet SLAs. #J-18808-Ljbffr

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Vacancy posted 2 days ago
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