Relationship Banker Trainee
$18.54 - $19.57 per hourFidelity Bank
Pay or shift range: $18.54 USD to $19.57 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Description Salary Grade: 11R
SUMMARY:
In this customer‑facing role, the Relationship Banker Trainee will provide exceptional customer care to the Bank’s customers, assisting them with banking transactions, addressing inquiries and assisting with problem resolution at a full‑service Fidelity Bank Retail Banking Center location.ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:
Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy) Provide excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures Performs basic banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer’s check issuance and savings bond redemption Safeguards customer trust by upholding duty of customer confidentiality Works to develop a comprehensive knowledge of the Bank’s products and services offered, taking responsibility to request assistance for further development needs Must comply with all required laws, regulations, policies, and procedures Timely completion of all assigned learning activities Actively participate in Banking Center meetings and one‑on‑one coaching sessions Participation/volunteerism in community groups and events Additional duties as assignedEDUCATION, CERTIFICATIONS:
High school diploma (or G.E.D.) and willingness to pursue higher education To complete The College Experience course within 12 months of hire Education Associates or better. High School or better. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Fidelity BankVacancy posted 3 days ago
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