Pharmacy Technician

Evaro is a fully licensed healthcare platform combining AI-assisted consultations with clinical oversight from qualified professionals. We provide instant medical access, diagnosis, and next-day prescription delivery for a wide range of primary care conditions. This isn't a traditional pharmacy tech role. Around 80% of your time will be spent delivering NHS contraception consultations directly to patients. If you're at your best when you're with a patient, not counting stock, and want to work somewhere that's changing how people access care, this is worth reading on. Access to contraception should be simple. For too many people it isn't. Long GP waits, limited appointments, and a system that hasn't kept pace with demand. Pharmacy-based services are closing that gap, but only where the right people are delivering them. Evaro is building a scalable NHS contraception pathway. The technology is in place. Now we need clinicians who can deliver high-quality, compassionate consultations at volume and do it consistently. Main duties of the job Most of your day will be spent talking to patients. You'll deliver NHS contraception consultations via Evaro's AI-supported platform, working through cases at pace while maintaining accuracy, empathy, and a 24-hour turnaround standard. You'll document each consultation carefully, escalate clinical queries to the pharmacist when needed, and operate confidently within your scope of practice. Alongside consultations, you'll support the dispensing team, help manage prescription workflows, and contribute to the smooth running of the pharmacy operation. This is a role for someone who's composed under pressure and genuinely cares about how patients experience their care. You'll build consultation volume progressively as you settle into the role. About us Evaro builds technology that makes healthcare more accessible. Our platform enables brands to integrate digital health services with minimal friction, supporting 13.5 million patients across NHS and private healthcare services in the UK. We were founded in 2018 after realising that a significant proportion of A&E consultations and GP appointments focus on minor health conditions that could be more efficiently managed digitally. What began as an e-Surgery and e-Pharmacy platform has grown into a full-stack digital health company, powering clinical, operational, and product solutions for the future of healthcare. Our mission is to improve access to medications and health services through seamless, tech-driven experiences. Job responsibilities Pharmacy TechnicianTeam: PharmacyReports to: Superintendent PharmacistDirect Reports: None - Individual ContributorPlace of Work: Office based (Norwich)Ways of Working: Office Position PurposePharmacy Technicians sit within the pharmacy team and deliver NHS contraception consultations while supporting broader dispensing operations. The primary objective is to provide safe, timely contraception consultations to patients ramping from 10-15 daily to approximately 35 consultations per day while maintaining accuracy and patient confidentiality. This involves conducting consultations in line with service protocols, supporting medication dispensing and preparation, and collaborating with pharmacists and the wider team during high-volume periods. The role is central to scaling Evaro's NHS services ensuring patients receive accessible, high-quality contraceptive care. Key Activities NHS contraception consultations (approximately 80% of time) Deliver NHS contraception consultations in line with service protocols, maintaining 24-hour turnaround standards Document consultations accurately, ensuring patient confidentiality and compliance with NHS requirements Escalate clinical queries appropriately to the pharmacist, operating confidently within scope of practice Build consultation volume progressively from 10-15 daily to approximately 35 consultations per day Dispensing and pharmacy support (approximately 20% of time) Support safe and accurate dispensing of medication, ensuring prescriptions are prepared, labelled, and documented in compliance with SOPs Assist with medication preparation, workflow management, and operational prioritisation Contribute to efficient order fulfilment and timely dispatch while maintaining high accuracy Learn and consistently follow Evaro's systems, dispensing workflows, and internal SOPs Collaboration and quality Collaborate closely with pharmacists and the wider multidisciplinary team to maintain smooth operations during high-volume periods Escalate clinical concerns appropriately and operate within defined scope of practice Maintain accurate patient documentation and confidentiality standards Support process improvements and embrace technology-enabled workflows Technical and Professional Competencies NVQ Level 3 Pharmacy Technician qualification (or equivalent) fully qualified and registered Minimum 2 years' experience in a community pharmacy setting with hands-on dispensing and patient-facing responsibilities Strong communication skills with confidence to deliver sensitive NHS contraception consultations Ability to follow processes and maintain accuracy in routine tasks Basic IT skills to work with dispensing systems Preferred: CPPE Communication Training Accuracy Checking Technician (ACT) qualification or interest in progressing toward ACT status Success Measures (KPIs) First 90 days: Confidently delivering 10-15 NHS contraception consultations per day with full protocol adherence and accurate documentation Demonstrating safe dispensing practices with no major errors and consistent SOP compliance Built strong working relationships with supervising pharmacists and the wider team Fully embedded in Evaro's systems, workflows, and consultation processes 6 months: Consistently delivering 25-35 NHS contraception consultations per day while maintaining 24-hour turnaround standards Demonstrating high accuracy in dispensing and documentation with no recurring compliance issues Operating independently with minimal supervision, escalating appropriately when required 12 months: Consistently achieving full consultation capacity (~35 daily) with sustained quality, efficiency, and professionalism Recognised as a reliable core contributor to service delivery and operational stability Trusted by pharmacists and leadership as a dependable service operator Actively contributing to workflow improvements Core Behavioural Competencies We obsess over patient outcomes: Every contraception consultation you deliver affects a patient's health and choices. Accuracy, empathy, and confidentiality aren't optional they're the job. Red flag: Rushing consultations to hit volume, or treating patients as transactions. We collaborate and are constantly curious: You work alongside pharmacists, dispensers, and customer service. Asking questions when unsure and sharing context early prevents errors and builds trust. Red flag: Working in isolation, not escalating when something feels off. We are precise where it matters: NHS services are regulated. Following protocols exactly even when busy protects patients and the business. Red flag: Cutting corners on documentation or skipping steps to save time. We take ownership and follow through: If a patient has a query or a consultation needs follow-up, you own it until it's resolved or properly handed over. Red flag: Leaving loose ends, assuming someone else will pick it up. We innovate and learn fast: As consultation volume grows, spotting inefficiencies and suggesting improvements helps the whole service scale. Red flag: Doing things the hard way because "that's how I was trained." Person Specification Knowledge & Skills Strong communication skills with confidence to handle sensitive conversations Ability to maintain accuracy at volume within a structured environment Basic IT proficiency and experience using pharmacy dispensing systems CPPE Communication Training ACT qualification, or genuine interest in working toward it Experience Minimum 2 years' experience in a community pharmacy setting with hands-on dispensing and patient-facing responsibilities Confident, calm communicator with experience delivering sensitive patient-facing consultations Experience delivering NHS clinical services, particularly contraception consultations Qualifications NVQ Level 3 Pharmacy Technician qualification (or equivalent), fully qualified and registered GPhC registered Minimum 2 years' experience in a community pharmacy setting CPPE Communication Training Accuracy Checking Technician (ACT) qualification, or interest in progressing toward it Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr