Manager Process Excellence

Job Title

Manager- Process Excellence

Job Description

The Process Excellence Team at GM Financial is dedicated to enhancing operational efficiency and driving continuous improvement across the organization. Our team focuses on streamlining processes, improving quality, and optimizing performance to deliver exceptional value to our clients and stakeholders.

As a member of the Process Excellence team, you will collaborate with various departments to identify opportunities for improvement and implement innovative solutions. Our team works closely with key stakeholders to drive organizational change, improve productivity, and ensure sustainable growth. You will navigate complex projects using strategic thinking and an adaptive mindset while building lasting relationships along the way.

If you enjoy fostering customer relationships, championing continuous improvement, and utilizing problem-solving skills, this is the right place for you! Join our Process Excellence team to develop your skills and career within a dynamic and forward-thinking organization. Be part of a team that values innovation, collaboration, and excellence.

Responsibilities

The Manager- Process Excellence leads and manages medium to large strategic cross functional initiatives. Key to this role is the ability to adapt and thrive in a maturing environment leveraging various strategic methodologies to ensure the results exceed expectations. This role is responsible for bringing together expertise from across the enterprise, facilitating change and delivering customer value.

In this role you will:

• Lead strategic transformation initiatives within the Process Excellence portfolio, establish clear communication, identify and mitigate obstacles and ensure timely completion
• Champion Business Process Management including guiding groups and or teams through process design, reengineering and opportunity assessments - ensure compliance (department, state and federal regulations)
• Interact with varying levels of management and departments across the organization, utilize consulting skills to collaborate with stakeholders
• Advocate needs of the customer and the business, drive the voice of the customer, as well as the voice of the business

Qualifications

What makes you a dream candidate?

• You possess knowledge of business transformation tools and techniques
• You possess knowledge and expertise in project management methodologies, tools and techniques
• You understand and can apply Six Sigma and Lean techniques and methodologies, knowledge of and experience in identifying improvement opportunities, developing and implementing efficiencies
• Ability to apply strategic thinking skills, with experience leading complex, process improvement/strategic transformation initiatives
• You have experience and the ability to build and sustain lasting relationships with internal clients
• You have experience in effective communication including active listening and comfort presenting to senior leadership, ability to simplify complex information and develop clear communications and advanced presentation materials to a variety of audiences
• Experience in data and strategic analysis, with ability to identify and solve complex problems and adaptability to lead and execute vague or undefined initiatives to achieve effective and measurable results.
• You have the ability to analyze process data and use data visualization tools and techniques to describe the process behavior and summarize the data into a simple digestible format
• Formal corporate facilitation experience leading Kaizen Workshops (virtual and in-person desired)
• Knowledge of Change Management concepts and approach to implementing organizational change
• You have experience with business architecture modeling software (i.e. Nintex Process Manager, Sparx Systems, Visio)
• You have Microsoft Project / Power BI reporting experience

Education and Experience

• Bachelor's Degree or equivalent work experience in Industrial Engineering, Supply Chain, Accounting, Finance, Computer Science or related field required
• 3+ years in relevant work required
  • Managing complex projects (Non-IT)
  • Process Design or Process Improvement

Licenses

• Lean Six Sigma Green/Black belt or equivalent experience required
• Process Design or Process Improvement certification preferred
• Project Management Professional certification preferred

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay, and nine company holidays

Our Culture: Our team members define and shape our culture an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work we thrive

Compensation: Competitive pay and bonus eligibility

Work Life Balance: Flexible hybrid work environment, 2-days a week in office

NOTE: We are unable to consider candidates who require visa sponsorship for this position