DGR Store Lead

SUMMARY:The DGR Store Lead supports daily operations of an assigned Goodwill NLA retail store by providing on-the-floor leadership, coordinating work assignments, supporting production and sales-floor activities, and working alongside team members to meet daily operational goals. The position helps maintain productivity, quality, merchandising, customer and donor service, cash-handling, safety, and store standards.The DGR Store Lead provides work direction, training, and day-to-day guidance to team members within assigned responsibilities and communicates performance, conduct, safety, or operational concerns to store management. This is a working lead position and regularly performs frontline retail and production duties while helping keep the shift and team organized and productive.This role supports Goodwill NLA's mission of Improving People's Lives Through the Power of Work by helping create a productive and inclusive workplace and maximizing the value of donated goods to generate revenue that supports workforce programs and community services.REPORTS TO:DGR Store Manager / DGR Assistant ManagerESSENTIAL DUTIES & RESPONSIBILITIES:Daily Store Operations & Work DirectionProvides on-the-floor work direction and support to team members based on assignments and priorities established by store management.Helps coordinate daily production, sales-floor, donation, register, recovery, and other store activities to maintain effective workflow.Assigns or redirects routine work within assigned authority based on customer traffic, production needs, donation volume, and operational priorities.Works alongside team members in production, stocking, recovery, donation, register, customer service, and other frontline duties.Identifies workflow, staffing, customer-service, or operational concerns and communicates significant or recurring issues to store management.Supports opening and closing procedures and completes assigned security and operational responsibilities.Serves as the designated Lead on Duty when the Store Manager or Assistant Manager is temporarily unavailable, coordinating routine store operations and making day-to-day decisions within established procedures and assigned authority. Contacts or escalates to management when a situation requires management approval or exceeds assigned authority.Production & MerchandisingSupports the efficient sorting, processing, pricing, staging, and placement of donated merchandise in accordance with established standards.Monitors production quantity and quality during assigned work and helps team members maintain established goals and expectations.Spot-checks merchandise quality, pricing, and sales-floor readiness as assigned.Helps ensure merchandise is stocked, recovered, rotated, and removed in accordance with established merchandising and product-cycle standards.Reinforces store layouts, signage, promotional, seasonal, and merchandising expectations.Team Support & TrainingTrains and assists team members in assigned job duties, procedures, equipment use, customer and donor service, safety, and performance expectations.Models appropriate productivity, quality, service, teamwork, safety, and conduct expectations.Provides routine feedback and redirection related to assigned work and communicates performance or conduct concerns to the Store Manager or Assistant Manager.Helps conduct employee buzz sessions and communicate daily priorities, goals, and operational information as assigned.Customer, Donor & Cash OperationsProvides professional, respectful, and responsive customer and donor service and assists team members with routine service concerns.Performs and supports register, cash-handling, change-order, deposit, and related responsibilities as authorized and in accordance with agency procedures.Helps maintain a clean, organized, welcoming, and accessible shopping and donation environment.Reinforces applicable cash, inventory, loss-prevention, security, and asset-protection requirements.Safety & Operational SupportReinforces safe work practices and promptly addresses or reports unsafe conditions and behaviors within assigned authority.Ensures accidents, injuries, safety concerns, property damage, suspected loss, and other incidents are promptly reported to store management in accordance with agency procedures.Supports assigned store reports, counts, audits, supply needs, and other routine operational documentation.Serves in designated additional store responsibilities, such as Safety Advocate or other assigned coordinator functions, when applicable.Attends required meetings, training, and professional development and performs other duties as assigned in support of store operations and the agency mission.QUALIFICATIONS:Education and/or Experience: High school diploma, HiSET/GED, or equivalent preferred. Previous experience in retail, production, customer service, or a related operational environment preferred. Previous experience training others, coordinating work, serving as a lead, or demonstrating increased responsibility is preferred.Certificates, Licenses, Registrations: No specific license or certification is required at hire, however priority will be given to employees who have a valid driver's license and maintain reliable access to an insured vehicle to travel among Goodwill NLA locations as needed.Employees must complete and maintain any safety, equipment, or other position-specific training or authorization required for assigned duties.Screenings: Employment is contingent upon successful completion of a background check, motor vehicle record review (if applicable), and any additional screenings required by agency policy.REQUIRED KNOWLEDGE AND SKILLS:Ability to provide work direction, training, and day-to-day guidance to team members.Strong organization, time-management, and prioritization skills.Ability to use sound judgment in routine operational situations, follow established procedures, and recognize when a matter requires management involvement or escalation.Knowledge of or ability to learn retail operations, production, merchandising, cash handling, and merchandise flow.Strong customer and donor service, communication, and interpersonal skills.Ability to learn and effectively use point-of-sale systems, email, reporting tools, and other workplace technology.Ability to work effectively alongside team members while helping coordinate and maintain daily workflowPhysical Demands and Work Environment:The physical demands and work environment described here are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this position, the employee may:Frequently stand and walk and regularly bend, stoop, kneel, reach, and move throughout retail, donation, and production areas.Regularly lift, carry, push, pull, or move merchandise and supplies weighing up to 25 pounds and occasionally up to 50 pounds, using team lifting or appropriate material-handling equipment when needed.Frequently use hands and fingers to handle merchandise and operate point-of-sale systems, computers, mobile devices, tools, and other equipment.Regularly perform production, stocking, recovery, donation, register, cleaning, and other frontline store work as part of daily operations.Work is performed in retail, production, and donation environments and may include exposure to dust, airborne particles, recycled materials, noise, moving equipment, outdoor weather, and varying temperatures. The position requires availability to work varying shifts, including opening, closing, weekend, and holiday shifts as scheduled. #J-18808-Ljbffr