Senior Concierge & Service Recovery Operations Lead

Molina Healthcare is seeking a Supervisor, Support Center Operations – Concierge & Service Recovery to provide operational leadership for Medicaid Concierge and Service Recovery activities. You will oversee case management, ownership and timely follow-up to resolve complex member concerns. You will partner with frontline teams and cross‑functional stakeholders to ensure operational readiness, identify service barriers, monitor dashboards, and drive process improvements that enhance the member #J-18808-Ljbffr